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Prime System Solutions

Customer Account Manager

Prime System Solutions

. Managing and developing relationships with an existing portfolio of customers.

Posted 11/10/2026full-timeRemote • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer success, with a strong focus on relationship-building, proactive problem-solving, and collaboration with technical teams to enhance customer satisfaction and drive account growth.

Highest-signal resume keywords
Account Management ExperienceCustomer Success ExpertiseStrong Communication SkillsProactive ApproachOrganizational Skills

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Quotations HandlingPricing ManagementContract ChangesCustomer Retention StrategiesAccount Growth Identification
Soft Skills
Relationship-Building SkillsExcellent OrganizationOwnership
Industry Keywords
IT Services EnvironmentCustomer ReviewsService Delivery Teams

About the role

Key responsibilities & impact
  • Managing and developing relationships with an existing portfolio of customers.
  • Handling quotations, pricing, contract changes and renewals.
  • Driving customer retention and identifying opportunities for account growth.
  • Leading regular customer reviews and following up on agreed actions.
  • Staying close to customer needs, identifying potential risks and addressing concerns early.
  • Working alongside technical and service delivery teams to ensure customers receive the right support.
  • Identifying additional services and opportunities within existing accounts.

Requirements

What you’ll need
  • Experience in account management, customer success or a similar commercial role.
  • Confidence handling pricing, quotations and renewal conversations.
  • Strong communication and relationship-building skills.
  • Excellent organisation and the ability to manage multiple customer accounts.
  • A proactive approach and a genuine sense of ownership.
  • Comfortable working alongside technical teams in an IT services environmen