Customer Care Supervisor

Prime Therapeutics

. Ensure the team delivers daily production goals and supports key product offerings .

Posted 10/9/2026full-timeRemote • Pennsylvania • United StatesMid-LevelSenior💰 $59,000 - $94,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Operations Management and Pharmacy Benefit Management, with a strong focus on team leadership, performance metrics, and compliance in a highly regulated environment. Proficient in managing multiple projects while ensuring quality and efficiency in service delivery.

Highest-signal resume keywords

Operations ManagementPharmacy Benefit ManagementAnalytical SkillsTeam LeadershipProject Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance MetricsQuality AssuranceRoot Cause AnalysisRegulatory ComplianceTalent ManagementSOP DevelopmentE-PrescribeRxClaimsConsumer Directed Health PlansBenefit Edit Tools

Soft Skills

Verbal CommunicationWritten CommunicationProblem SolvingDecision MakingRelationship Building

Industry Keywords

HealthcareInsuranceRegulated MarketOperational DocumentationTraining ManualsService LevelsWorkload ManagementClient Issue ResolutionPerformance ReviewsDevelopment Goals

About the role

Key responsibilities & impact

Ensure the team delivers daily production goals and supports key product offerings
Monitor and manage workload, capacity, quality metrics, cost, efficiency, performance guarantees, turnaround times, and service levels
Set priorities and coach team members to meet service levels and member needs
Execute talent management responsibilities including goal setting, performance reviews, feedback, discipline, development goals, business goals, and training
Provide subject matter expertise to internal and external stakeholders through research support, project leadership, implementation support, and audits
Maintain and update operational documentation, including SOPs, DTPs, training manuals, and related tools
Resolve escalated client issues and inquiries by identifying root causes and delivering timely solutions
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree in Business, Healthcare or related area of study, or equivalent combination of education and/or relevant work experience
High school diploma from an accredited school or equivalent GED required
3 years of work experience in Operations Management, Pharmacy Benefit Management, Healthcare, Insurance, or a highly regulated market
Must be eligible to work in the United States without the need for work visa or residency sponsorship
Ability to work well within a team and build relationships across teams
Excellent verbal and written communication skills
Ability to coordinate multiple projects/tasks simultaneously without compromising quality
Strong analytical, problem solving, and decision-making skills
PBM or health care experience preferred
Experience with RxClaims preferred
Supervisory/people management experience preferred
Experience with E-Prescribe, Consumer Directed Health Plans, or Benefit Edit Tools preferred
Must comply with security responsibilities, legal, regulatory, contractual, and internal policy requirements
Must be able to perform the essential functions of the job, with reasonable accommodations available when applicable

Benefits

Comp & perks

Benefits, incentives and additional compensation are available; see the Benefits at a glance page
Equal opportunity and affirmative action employer
Reasonable accommodations for employees with disabilities
Tobacco-Free Workplace