Manager, Operations

Prime Therapeutics

. Lead and develop the Benefit Plan Administration team across multiple lines of business .

Posted 10/7/2026full-timeRemote • United StatesMid-LevelSenior💰 $81,000 - $138,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Benefit Plan Administration, project management, and operational compliance, with a strong focus on team leadership and performance management. Proficient in data analysis and process improvement, ensuring adherence to service level agreements and operational goals.

Highest-signal resume keywords

Benefit Plan AdministrationProject ManagementOperations ManagementData AnalysisLeadership Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Analytical SkillsProcess ImprovementBenefit ConfigurationDocumentation PreparationReporting Requirements

Soft Skills

Interpersonal SkillsCommunication SkillsFacilitation Skills

Tools & Technologies

Microsoft ExcelMicrosoft WordTicketing Systems

Industry Keywords

HealthcarePharmacy Benefit ManagementInsuranceOperational Compliance

About the role

Key responsibilities & impact

Lead and develop the Benefit Plan Administration team across multiple lines of business
Ensure accurate and consistent programming of benefit plans
Manage team performance, project plans, and execution against deadlines
Ensure operational goals, performance guarantees, and service level agreements are achieved
Assess cross-functional impacts using departmental workflow knowledge
Collaborate with customers, members, providers, and internal and external stakeholders to resolve escalated issues
Manage employee performance through scorecards, metrics, feedback, coaching, direction, and development
Lead organizational data validation projects supporting system enhancements and release updates
Oversee project management, programming, testing, and documentation activities
Schedule employees, manage capacity, and coordinate workflow
Develop and document workflows, system requirements, impact analyses, system designs, process analyses, and testing
Identify reporting needs, document reporting requirements, and test new reporting before production implementation
Create and maintain functionality in ticketing systems, benefit landscapes, and workflows
Recommend and implement solutions and evaluate results
Partner with client-facing teams to resolve concerns and implement improvement opportunities
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in business, healthcare, or related area of study, or equivalent combination of education and/or relevant work experience
High school diploma from an accredited school or equivalent GED required
6 years of work experience in operations management, pharmacy benefit management, healthcare, insurance, retail, analytics, or operational compliance
2 years of leadership/people management experience
Must be eligible to work in the United States without the need for work visa or residency sponsorship
Advanced analytical and problem-solving skills
Ability to lead teams through multiple concurrent projects while meeting strict timelines, SLAs, and performance guarantees
Proficiency in Microsoft Excel, Word, and business systems used for benefit configuration
Ability to translate data into actionable insights
Ability to develop and implement process improvements
Strong interpersonal, communication, and facilitation skills
Ability to prepare and deliver documentation, reporting, and audit responses
Every employee must understand, comply with, and attest to job-specific security responsibilities and controls
Every employee must comply with applicable legal, regulatory, contractual, and internal requirements

Benefits

Comp & perks

Benefits, incentives, and additional compensation (details provided via the Benefits Page)
Equal opportunity and affirmative action employer
Reasonable accommodations for employees with disabilities
Tobacco-Free Workplace