Senior Director of Account Management

Prime Therapeutics

. Provide strategic leadership for the employer group retention function of large or complex health plans .

Posted 11/3/2026full-timeRemote • United StatesSenior💰 $143,000 - $243,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strategic leadership in client retention for health plans, with expertise in healthcare industry dynamics and a strong focus on relationship management and process improvement. Capable of developing and implementing strategic plans that enhance client partnerships and drive product adoption.

Highest-signal resume keywords

Client Services ExperienceLeadership / People ManagementHealthcare Industry ExpertiseSalesforce CRM ProficiencyStrategic Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementData AnalysisContract Performance MonitoringSWOT AnalysisBudget ManagementOperational Procedure DevelopmentMarket Trend AnalysisClient Presentation DevelopmentConsultative GuidanceProject Management

Soft Skills

Interpersonal SkillsConflict ResolutionCollaborationInfluencing SkillsAttention to Detail

Tools & Technologies

Salesforce CRM

Industry Keywords

Healthcare AdministrationPharmacy Benefit ManagementClient RetentionASO MarketClient Engagement

About the role

Key responsibilities & impact

Provide strategic leadership for the employer group retention function of large or complex health plans
Serve as escalation point and accountable leader for issue resolution and relationship management across employer groups
Analyze processes and data to monitor contract performance and prevent repeat issues
Develop and document standard operating procedures, reporting requirements, and operational activities
Collaborate with health plan client engagement and sales teams to maintain direct client relationships
Develop consultative, service-oriented client partnerships to maximize pharmacy spend through renewals and adoption of Prime products and services
Build relationships with key client stakeholders and exchange routine feedback on pharmacy program performance and strategic account plans
Establish and maintain cross-functional partnerships for the ASO retention team
Develop and implement go-to-market strategies and communication cadences to monitor performance and drive enterprise process improvements
Drive adoption of client communication and interaction principles across client engagement and Prime
Coordinate client experience efforts and manage client presentation template updates with opportunity and trend analysis reporting
Facilitate strategic discussions with health plan clients on ASO business performance and growth and retention strategies
Support consultant engagement strategies to grow the ASO market
Monitor industry and client market trends, challenges, priorities, products, and services to inform strategic planning
Provide market information and service or product innovation opportunities to clients and Prime teams
Conduct SWOT analyses of account management capabilities and develop improvement strategies
Document client interactions, products, and decisions in Salesforce CRM
Establish Salesforce reporting and analytics cadence and provide relationship insights
Manage department budget, staffing, performance, and employee development
Demonstrate Prime's leadership expectations with direct reports, cross-functional partners, and external stakeholders
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree in Business, Marketing, Finance, Healthcare Administration or related field, or equivalent combination of education and/or related work experience
High school diploma or GED required
10 years of relevant client services experience in healthcare or pharmacy benefit management
7 years of leadership / people management experience
Must be eligible to work in the United States without the need for work visa or residency sponsorship
In-depth understanding of the healthcare industry with subject matter expertise in one or more areas
Superior interpersonal, organization, prioritization, and attention-to-detail skills
Ability to facilitate meetings, resolve conflict, build consensus, establish rapport, collaborate, and influence across departments and organizational levels
Ability to balance compliance, business, and competing goals and risks while driving programs and initiatives to completion
Ability to lead multiple complex projects and strategies under pressure and strict timeframes
Ability to establish team culture, create vision, build trust, inspire action, achieve results, and develop people
Ability to develop strategic plans and deliver consultative guidance supporting client retention and product adoption
Ability to manage complex information and develop well-reasoned client solutions
Ability to work effectively in a matrixed team environment and demonstrate cross-functional leadership
Proven ability to drive process improvements and changes
Proven ability to develop, evaluate, and communicate selling strategies, presentations, and proposals
Every employee must understand and comply with job-specific security responsibilities, legal, regulatory, contractual, and internal policy requirements
Ability to perform essential job functions, with reasonable accommodations available when requested

Benefits

Comp & perks

Benefits, incentives, and additional compensation are available through Prime's Benefits Page
Equal opportunity and affirmative action employer
Reasonable accommodations for employees with disabilities
Tobacco-Free Workplace