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Customer Services Advisor
Printed.com. Deal effectively with customers daily in a polite and professional manner .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively managing inquiries and complaints through various communication channels, including calls, chat services, and social media. Maintains a high level of accuracy and initiative while working in a fast-paced environment.
Highest-signal resume keywords
Customer ServiceProblem ResolutionDelivery TrackingCall LoggingMulti-Tasking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Email ResponseRefund ProcessingReprint ArrangementJob ReviewCourier Management
Soft Skills
Polite CommunicationEmpathyInitiativePrioritizationCommon Sense Understanding
Tools & Technologies
TrustpilotChat ServiceSocial Media Channels
Industry Keywords
Customer InteractionComplaint HandlingFast-Paced EnvironmentAccurate Logging
About the role
Key responsibilities & impact- Deal effectively with customers daily in a polite and professional manner
- Respond to emails efficiently and follow up with calls as required
- Resolve problems and complaints, including arranging reprints or processing refunds and discount codes
- Review reprinted jobs before dispatch
- Track deliveries with courier services and record relevant information
- Manage returned jobs via courier services
- Accurately log all calls throughout the day
- Handle calls, chat service and social media channels
- Respond to Trustpilot reviews
Requirements
What you’ll need- Deal effectively with customers on a daily basis in a polite and professional manner
- Respond to emails efficiently, follow up with calls as required
- Ensure all problems or complaints are dealt with in a timely manner including arranging reprints or processing refunds/discount codes
- Responsible for review of reprinted jobs prior to dispatch
- Tracking deliveries with courier service and recording relevant information
- Managing returned jobs via courier service
- Accurately log all calls throughout the day
- Deal with immediate contact channels on a daily basis i.e. calls, chat service, social media
- Respond to reviews on Trustpilot
- Demonstrate good telephone manner, understanding and empathy skills
- Ability to apply common sense understanding to carry out detailed written or oral instructions
- Must have a high level of accuracy
- Able to demonstrate initiative and ability to prioritise
- Ability to work within a fast paced environment
- Able to effectively multi-task
Benefits
Comp & perks- 22 days holiday rising to 25 with service, plus 8 days bank holidays
- Staff discounts & Friends and Family discounts on print
- Cycle to work scheme, Home & Tech Scheme and EV scheme
- Breakfast and drinks provided
- Summer and Christmas Parties
- Street food days
- Access to Perkbox and Employee Assistance Programmes
- Enhanced parental leave
- Employee referral scheme