Care Navigator

Priority OnDemand

. Engage directly with EMTs or Paramedics on the scene of low acuity 911 calls to assess the situation and determine the appropriateness of a telehealth visit .

Posted 9/23/2026full-timeRemote • South Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in telehealth coordination and emergency medical response, with strong technical skills in managing video communication equipment and ensuring compliance with HIPAA regulations. Capable of effective communication and collaboration with healthcare professionals and emergency responders in a fast-paced environment.

Highest-signal resume keywords

Telehealth CoordinationEmergency Medical ResponseTechnical TroubleshootingEffective CommunicationHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TelehealthEmergency Response CoordinationTechnical TroubleshootingVideo Communication ManagementDocumentation Management

Soft Skills

Attention to DetailProblem-SolvingInitiativeTeam CollaborationIndependent Work

Tools & Technologies

Computer SystemsCamera EquipmentMicrophone Systems

Certifications & Qualifications

Emergency Medical Services CertificationNursing Certification

Industry Keywords

Healthcare SettingConfidentialityHIPAA Regulations911 CallsPatient Care Coordination

About the role

Key responsibilities & impact

Engage directly with EMTs or Paramedics on the scene of low acuity 911 calls to assess the situation and determine the appropriateness of a telehealth visit
Coordinate and facilitate seamless telehealth visits between on-scene crew members and medical group professionals
Operate computer, camera, and microphone equipment to manage video visits and related documentation
Communicate with healthcare professionals, patients, and emergency responders to ensure accurate information exchange and coordination of care
Handle multiple tasks in a fast-paced environment with attention to detail and prioritization
Maintain confidentiality and adhere to HIPAA regulations
Participate in ongoing training and development in telehealth and emergency medical coordination

Requirements

What you’ll need

Proven experience in a healthcare setting, telehealth, or emergency response coordination is highly desirable
Strong technical skills, with the ability to navigate and troubleshoot computer, camera, and microphone systems efficiently
Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and concisely
Ability to work independently and as part of a team, demonstrating initiative and problem-solving skills
High school diploma or equivalent
Additional certification or training in emergency medical services, nursing, or related field is a plus
Ability to work 12-hour shifts, either days or nights, weekends, and holidays, according to a 2/3/2 rotating schedule