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Patient Services Representative – Virtual Clinic
Prisma Health Urgent Care. Greet and assist patients and visitors .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient interaction, administrative support, and compliance with healthcare regulations, including HIPAA and OSHA. Skilled in using Electronic Medical Records (EMR) software and managing financial responsibilities in a medical office setting.
Highest-signal resume keywords
Electronic Medical Records (EMR) SoftwareHIPAA ComplianceOSHA StandardsMedical Administrative Assistant CertificatePatient Interaction
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Financial ResponsibilityOffice ProceduresHealthcare Regulatory RequirementsQuality Assurance ProgramsMedical Equipment Operation
Soft Skills
Strong CommunicationAttention to DetailMultitaskingProactive ApproachPatient-Focused Service
Tools & Technologies
EPIC Software
Certifications & Qualifications
Medical Administrative Assistant Certificate
Industry Keywords
Healthcare SettingConfidentialityBilling/Collection InformationCLIA-Waived Laboratory RequirementsTravel Requirements
About the role
Key responsibilities & impact- Greet and assist patients and visitors
- Maintain confidentiality while collecting and organizing patient and business documents
- Analyze health insurance benefits and verify eligibility
- Provide payment policies and billing/collection information
- Determine and collect each patient’s financial responsibility
- Assist the practice manager, providers, and other staff with daily operations
- Enforce healthcare regulatory requirements, including HIPAA and OSHA standards
- Perform office procedures and general administrative tasks
- Operate office medical equipment
- Oversee compliance with quality assurance programs, CLIA-waived laboratory requirements, and patient result trackers
- Travel to other Prisma Health Urgent Care locations to support staffing and operational needs
Requirements
What you’ll need- High school diploma or equivalent
- Medical Administrative Assistant certificate a plus
- 1+ year of experience in a medical office or healthcare setting preferred
- Strong communication and attention to detail
- Ability to multitask in a busy environment
- Strong computer skills and ability to work across multiple screens simultaneously
- Experience using Electronic Medical Records (EMR) software; EPIC preferred
- Ability to work 12-hour shifts, including some weekends and holidays
- Proactive, friendly, and patient-focused approach to service
- Ability to understand and enforce HIPAA and OSHA requirements
- Ability to travel to other Prisma Health Urgent Care locations as required
Benefits
Comp & perks- Full-time 3-day/12-hour shifts, 8 AM–8 PM; no overnight shifts
- Medical, dental, vision, prescription, and pet insurance
- Paid time off and holidays
- 401K with company match
- Employee Assistance Program (EAP) and wellness initiatives
- Leadership opportunities and professional development