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Benefits Consultant
Prisma Health. Provide service and support to Prisma Health Team Members on benefit-related matters .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in benefits administration, including knowledge of policies, plans, and applicable laws. Proficient in data management and customer service, with strong communication skills for educating team members.
Highest-signal resume keywords
Benefits AdministrationCustomer Service ExperienceMicrosoft Office Suite ProficiencyData Entry SkillsProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Benefits AdministrationData Entry SkillsMathematical Skills
Soft Skills
Communication SkillsProblem-Solving Skills
Tools & Technologies
Microsoft Office Suite
Industry Keywords
Human ResourcesPayroll ManagementEligibility ResolutionProcess Evaluation
About the role
Key responsibilities & impact- Provide service and support to Prisma Health Team Members on benefit-related matters
- Maintain knowledge of Prisma Health benefits, policies, plans, and applicable state and federal laws
- Identify process improvement opportunities and recommend improvements
- Participate in implementation and evaluation of process changes
- Follow predefined processes to ensure benefits are accurately reflected in all systems
- Ensure payroll deductions are correct
- Escalate issues to the appropriate level in a timely manner
- Coordinate with outside parties to resolve eligibility, billing, cancellation, and plan-change problems
- Assess customer interactions to identify trends and provide input for workflow plans
- Manage sensitive and confidential information, data, and files
- Communicate and educate Team Members through one-on-one meetings, group meetings, and online webinars
- Perform other duties as assigned
Requirements
What you’ll need- High School diploma or equivalent
- One (1) year benefits, human resources, or customer service experience
- Proficient Microsoft Office Suite skills
- Data entry skills
- Mathematical skills