Business Office Representative, Rehab

Prisma Health

. Coordinate schedules for multiple procedures and specialties within rehab .

Posted 10/9/2026full-timeColumbia • South Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient scheduling, insurance verification, and billing processes while ensuring optimal productivity and service quality in a rehabilitation setting. Proficient in managing office operations, training staff, and maintaining compliance with administrative procedures.

Highest-signal resume keywords

Patient SchedulingInsurance VerificationBilling and CollectionsCustomer Service ExperienceMedical Terminology Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryMathematical SkillsWord ProcessingSpreadsheetsDatabase Management

Soft Skills

CommunicationOrganizational SkillsTeam Training

Tools & Technologies

Office EquipmentFax MachineCopier

Industry Keywords

RehabilitationPatient BenefitsService AuthorizationsPayment OptionsTherapy Referrals

About the role

Key responsibilities & impact

Coordinate schedules for multiple procedures and specialties within rehab
Schedule patients to maximize therapists' productivity and optimize visit volumes
Follow up with non-respondent patients to schedule initial visits
Verify patient benefits and educate patients about benefits and insurance coverage
Calculate cost estimates and explain financial responsibility
Confirm and maintain service authorizations throughout the plan of care
Edit patient claims for clean payment submission
Collect and post payments and answer billing questions
Discuss available payment options and programs
Triage therapy referrals based on urgency and screen referrals for appropriate location and specialty
Document authorizations and attach them to appointments
Order supplies and submit invoices for payment
Maintain office cleanliness and submit work orders for broken equipment or facilities issues
Submit end-of-day deposits and accounting information
Sort and address incoming mail and maintain the cash box
Train staff on office guidelines and procedures
Answer phones and patient voicemails
Answer general questions about therapy and treatments
Greet incoming patients
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent or post high school education
Two (2) years admissions, billing, collections, insurance and/or customer service experience
Basic computer skills
Knowledge of office equipment (fax/copier)
Word Processing
Spreadsheets
Database
Data Entry
Mathematical Skills
Registration and scheduling experience- Preferred
Familiarity with medical terminology- Preferred