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Business Office Representative, Rehab
Prisma Health. Coordinates schedules for multiple procedures and specialties with rehab to best serve patients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient scheduling, insurance verification, and billing processes while ensuring optimal productivity and service quality. Proficient in office management tasks, including staff training and maintaining operational efficiency.
Highest-signal resume keywords
Patient SchedulingInsurance VerificationBilling and CollectionsOffice ManagementCustomer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryMathematical SkillsWord ProcessingSpreadsheetsDatabase Management
Soft Skills
CommunicationOrganizational SkillsInterpersonal Skills
Tools & Technologies
Office EquipmentFax MachineCopier
Industry Keywords
Medical TerminologyPatient BenefitsService AuthorizationsClaims ProcessingTherapy Referrals
About the role
Key responsibilities & impact- Coordinates schedules for multiple procedures and specialties with rehab to best serve patients
- Schedules patients to maximize therapists' productivity and optimizes visit volumes
- Follows up with non-respondent patients to schedule initial visits
- Verifies patient benefits and educates patients on insurance coverage and financial responsibility
- Calculates cost estimates and discusses payment options and programs
- Confirms and maintains service authorizations throughout the plan of care
- Edits patient claims for clean payment submission
- Collects and posts payments and answers billing questions
- Responds to and triages therapy referrals based on urgency, location, and specialty
- Documents authorizations and attaches them to appointments
- Orders supplies, submits invoices, maintains office cleanliness, and submits work orders
- Submits end-of-day deposits and accounting information
- Sorts and addresses incoming mail and maintains the cash box
- Trains staff on office guidelines and procedures
- Answers phones and patient voicemails, provides general therapy information, and greets patients
- Performs other duties as assigned
Requirements
What you’ll need- High School Diploma or equivalent or post high school education
- Two (2) years admissions, billing, collections, insurance and/or customer service
- Basic computer skills
- Knowledge of office equipment (fax/copier)
- Word Processing
- Spreadsheets
- Database
- Data Entry
- Mathematical Skills
- Registration and scheduling experience- Preferred
- Familiarity with medical terminology- Preferred