Patient Access Facility Lead

Prisma Health

. Assist management with training, orienting, and monitoring team member performance .

Posted 11/11/2026full-timeRemote • South Carolina • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration workflows, cash handling procedures, and third-party payment requirements, while fostering a collaborative environment focused on optimal patient experience and effective communication.

Highest-signal resume keywords

Patient Registration WorkflowsCash Handling ProceduresThird-Party Payment RequirementsTeam LeadershipPatient Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hospital Admissions ExperienceBilling ExperienceCredit Collections ExperienceAccount AnalysisProblem SolvingData CollectionFinancial Information InterviewingRegulatory Document EducationCollections MaximizationTrend Identification

Soft Skills

Effective CommunicationCollaborationTeam Member ParticipationAccountability

Tools & Technologies

Word Processing SoftwareSpreadsheet SoftwareDatabase Management

Industry Keywords

HIPAA ComplianceHealth EquitySocial Determinants of HealthcareMedicareMedicaidManaged Care OrganizationsPrivate InsurersWorkers' Compensation

About the role

Key responsibilities & impact

Assist management with training, orienting, and monitoring team member performance
Perform daily cash handling procedures
Assist with team member scheduling and register patients
Interview patients to obtain accurate demographic and financial information in accordance with HIPAA guidelines
Collect and record information supporting health equity and social determinants of healthcare requirements
Perform account analysis and problem solving; handle patient inquiries and concerns
Act as a preceptor and educate team members on registration workflows, regulatory documents, and forms
Provide patient estimates and collect balances due
Maximize collections and minimize bad debt
Monitor daily collections, identify trends, and recommend improvements
Coordinate team member schedules, rotations, time off, and call-offs with Patient Access Leadership
Ensure adequate staffing coverage and fill in for call-offs, staffing issues, or unexpected volumes
Educate team members on changes in payor requirements
Perform other duties as assigned

Requirements

What you’ll need

High School diploma or equivalent OR post-high school diploma/highest degree earned
Four (4) years hospital admissions, billing and/or credit/collections experience
In lieu of education and experience: four (4) years in a service-related position, including two (2) years in a lead capacity
In lieu of education and experience: Associate degree and two (2) years of experience may be considered
In lieu of education and experience: Bachelor's degree plus one (1) year experience may be considered
Working knowledge of third-party payment requirements, including Medicare, Medicaid, managed care organizations, private insurers, and workers' compensation carriers
Proficient computer skills including word processing, spreadsheets and database
Ability to foster an environment focused on optimal patient experience, accountability, collaboration, team member participation, and effective communication