Unified Communications Administrator

Prisma Health

. Troubleshoot basic incident and problem tickets involving hardware or software issues within established service-level agreements .

Posted 9/29/2026full-timeSumter • South Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and maintaining Unified Communications and Contact Center systems, with a strong focus on network configuration, management, and security. Proficient in collaborating with engineering teams to support complex network projects and ensure service-level agreements are met.

Highest-signal resume keywords

Unified Communications SupportNetwork TroubleshootingCisco Device ManagementNetwork+ CertificationNetwork Security Implementation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Network ConfigurationNetwork ManagementTroubleshootingIncident ManagementService-Level AgreementsVirtualized NetworksUnified Communications Infrastructure MonitoringDocumentation SupportProject SupportTelephony Troubleshooting

Tools & Technologies

UC Monitoring ToolsSwitchesRouters

Certifications & Qualifications

Network+ Certification

Industry Keywords

Unified CommunicationsContact CenterNetwork SecurityIT Service-Level AgreementsLegacy Voice Systems

About the role

Key responsibilities & impact

Troubleshoot basic incident and problem tickets involving hardware or software issues within established service-level agreements
Escalate unresolved issues appropriately
Perform moves, adds, changes, project support, and status updates for Unified Communications and Contact Center systems across Prisma Health facilities
Interact with Network Engineers and Senior Network Engineers on complex network and unified communications projects
Provide documentation support for Unified Communications, Contact Center, and Legacy Voice systems
Monitor Unified Communications infrastructure and maintain UC monitoring tools
Provide technical investigation to isolate issues and develop strategies to restore or activate services
Support Network Engineers and Senior Network Engineers with projects, upgrades, and network and telephony troubleshooting
Participate in on-call rotation and after-hours cutover support
Handle incidents, problems, and requests within defined IT service-level agreements
Perform other duties as assigned

Requirements

What you’ll need

Associate degree
Five (5) years related work experience
An equivalent combination of work/academic experience and certifications may be considered in lieu of the education and experience requirements
Network+ Certification preferred
Ability to design and implement functional networks
Ability to configure, manage, and maintain essential network devices
Ability to use switches and routers to segment network traffic and create resilient networks
Ability to identify benefits and drawbacks of existing network configurations
Ability to implement network security, standards, and protocols
Ability to troubleshoot network problems
Ability to diagnose, restore, repair, and replace critical Cisco networking and system devices at customer sites (preferred)
Ability to support the creation of virtualized networks (preferred)

Benefits

Comp & perks

Full-time day shift
Participation in on-call rotation and after-hours cutover support