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Probe CX

Customer Experience Executive

Probe CX

. Send appropriate emails and communications to stores to resolve customer enquiries and assist with order delivery .

Posted 10/19/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively handling enquiries through various communication channels, including phone, email, SMS, and Live Chat. Proficient in updating customer accounts and coordinating with teams to ensure timely resolution of issues while adhering to QA guidelines.

Highest-signal resume keywords
Customer ServiceCommunication SkillsIssue EscalationAdministrative TasksQA Guidelines

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Problem SolvingAttention to DetailTeam Coordination
Tools & Technologies
Live ChatEmailSMS
Industry Keywords
Customer CareEnquiriesOrder DeliveryFeedback Cases

About the role

Key responsibilities & impact
  • Send appropriate emails and communications to stores to resolve customer enquiries and assist with order delivery
  • Answer phone calls, email enquiries, and Live Chat from customers shopping online for store products
  • Resolve customer enquiries and handle Customer Care web feedback cases
  • Update customer accounts with notes and details after calls
  • Make occasional outbound calls to the Australia customer service team and online stores to coordinate item delivery
  • Process and respond to customer emails, SMS, and Live Chat
  • Escalate critical issues to Management when required
  • Ensure processes are followed according to QA guidelines

Requirements

What you’ll need
  • Ability to assist customers and perform administrative tasks for Customer Care customers and store members
  • Ability to handle customer enquiries via phone, email, SMS, and Live Chat
  • Ability to update customer accounts with appropriate notes and details
  • Ability to coordinate with the Australia customer service team and online stores
  • Ability to escalate critical issues to Management when required
  • Ability to follow QA guidelines and processes