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Biomedical Field Service Technician
Probo Medical. Perform technical work involving installation, repair, preventive maintenance, and calibration of OEM medical devices and systems .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in the installation, repair, and maintenance of OEM medical devices, ensuring compliance with safety and quality standards. Proficient in customer interaction and technical problem resolution, with a strong focus on service excellence and customer satisfaction.
Highest-signal resume keywords
OEM Medical Device InstallationPreventive MaintenanceTechnical InspectionsCustomer Service ExcellenceMechanical Aptitude
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
InstallationRepairCalibrationTechnical InspectionsInterpreting SchematicsElectronic Test EquipmentPreventive MaintenanceRegulatory ComplianceInventory ManagementProblem Resolution
Soft Skills
Excellent Interpersonal SkillsStrong Time ManagementAnalytical ThinkingAdaptabilityCommunication Skills
Tools & Technologies
Microsoft OfficeDigital Multi-MetersSafety AnalyzersSoftware Operating SystemsNetwork Technology
Certifications & Qualifications
Valid Driver's LicenseHospital Credentialing Compliance
Industry Keywords
Field ServiceBiomedical InstrumentationImaging InstrumentationCustomer SatisfactionService Contracts
About the role
Key responsibilities & impact- Perform technical work involving installation, repair, preventive maintenance, and calibration of OEM medical devices and systems
- Conduct technical inspections and maintain accurate records of inspections, repairs, calibrations, and work performed
- Complete scheduled preventive maintenance, unplanned maintenance, and required equipment upgrades
- Install and de-install OEM equipment, conduct site inspections, and interact with customers and contractors
- Establish and maintain customer satisfaction through service excellence
- Complete and submit expense reports within department guidelines
- Train customers on basic operation and use of medical devices
- Respond urgently to customer inquiries in writing, in person, or by telephone
- Escalate customer issues and unresolved product problems to service management following established protocols
- Promote service contracts and assist Sales with selling service agreements in the assigned territory
- Follow Probo's safety, quality, and productivity standards
- Complete installation, deinstallation, repair, maintenance, and regulatory compliance records accurately and on time
- Manage inventory, maintain accurate records, and promptly return unused and failed parts
- Perform preventive maintenance on time, provide expedited on-site response, and minimize equipment downtime
- Report to the VP, Service Delivery - DI
Requirements
What you’ll need- High School Diploma/GED, Associate's degree (A.A.) or equivalent from a two-year university or technical school; or a minimum of 4 years of related experience or equivalent combination of education and experience
- Previous mechanical or electronics work experience in a field service, hospital-based, or military setting
- Solid computer skills, including Microsoft Office, software operating systems, and network technology
- Experience interfacing with internal team members and external customers in a solution-based service process
- Familiarity with common electronic test equipment, including Digital Multi-Meters and safety analyzers
- Ability to interpret schematics, wiring diagrams, illustrated parts diagrams, and technical manuals for biomedical and imaging instrumentation
- Valid driver's license, good driving record, and ability to pass a motor vehicle record check
- Ability to adhere to hospital credentialing requirements, including customer-required drug testing and immunizations
- Ability to resolve problems, think analytically, work independently, and communicate professionally
- Willingness to work flexible hours and overtime, often on short notice
- High degree of mechanical aptitude
- Excellent interpersonal and communication skills
- Strong time management skills
- Ability to adapt to changing circumstances
- Decision-making, problem resolution, and creative thinking skills
- Attention to detail
- Ability to multitask with shifting priorities
- Ability to work productively in a pressurized environment
- Ability to adhere to customer-required certification/credentialing
- Ability to travel up to 80% of the time
- Ability to lift, carry, and move items weighing at least 50 lbs.
- Ability to operate an automobile and maintain a valid state driver's license and good driving record
Benefits
Comp & perks- Work-from-home administrative duties
- Reasonable accommodations for individuals with disabilities
- Equal Opportunity Employer/Vet/Disabled