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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading technology teams, ensuring the delivery of secure and scalable solutions while driving process improvement and innovation. Proficient in stakeholder management, compliance with ISO 27001, and leveraging modern web technologies and cloud platforms to achieve exceptional client outcomes.
Highest-signal resume keywords
Leadership In Technology TeamsISO 27001 ComplianceCloud Platforms ManagementStakeholder ManagementDigital Marketing Products Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software Development MethodologiesDevOpsCI/CDCloud HostingQuality AssuranceRelease ManagementProcess OptimisationAutomation ToolsMartech ServicesCybersecurity Best Practices
Soft Skills
Excellent Communication SkillsCollaborative Leadership StyleDecision-Making SkillsOrganisational SkillsCalm Under Pressure
Tools & Technologies
HubSpotInfrastructure ManagementIT OperationsAI GovernanceBusiness-Critical Systems
Certifications & Qualifications
ISO 27001CyberEssentials
Industry Keywords
Agency EnvironmentStakeholder ManagementDigital MarketingClient ServicesTechnology Standards
Tech Stack
Tools & technologiesCloudCyber Security
About the role
Key responsibilities & impact- Lead and provide strategic vision for the technology team
- Ensure successful delivery of secure, scalable and efficient technology solutions for clients
- Lead a multi-disciplinary team and create conditions for high performance and continuous improvement
- Act as escalation point for the team and clients
- Collaborate with Client Services and Digital Project Managers on technical delivery
- Collaborate with the Business Development Lead to win new business
- Oversee the internal IT team responsible for infrastructure, security, IT operations and AI governance
- Meet regularly with the team to ensure resources support exceptional client outcomes
- Review the roadmap and bring value-added client initiatives to life
- Manage the performance of the internal IT team overseeing infrastructure, cloud platforms and business-critical systems
- Lead compliance activities relating to ISO 27001, GDPR and cybersecurity best practices
- Make decisions on services and technology stack to optimise delivery and value for money
- Manage relationships with technology vendors, suppliers and service partners
- Provide general support and handle escalated issues
- Oversee technology standards, governance frameworks and best practices
- Collaborate with directors and the Business Development Lead on new business tenders and pitches
Requirements
What you’ll need- Significant experience leading software development and technology teams within an agency environment
- Experience with modern web technologies, cloud platforms and software development methodologies
- Experience of digital marketing products, including websites and Martech services such as HubSpot
- Knowledge of DevOps, CI/CD, cloud hosting and platform operations
- Experience with stakeholder management and excellent communication skills
- Ability to remain calm under pressure and make evidence-based decisions
- ISO 27001 and CyberEssentials experience
- Motivation for process improvement and innovation through automation, tooling and process optimisation
- Ability to improve software development practices, quality assurance and release management
- Pragmatic and solution-oriented leadership
- Strong communication skills, including translating technical concepts into business language
- Strong organisation, prioritisation and decision-making skills
- Collaborative and approachable leadership style
- Commercial awareness and focus on measurable business outcomes
- Experience managing, motivating and developing teams
- Experience working within an agency setting in a similar role closely with a Board of Directors