Scrum Master – LATAM

Productiv Teams

. Serve as Scrum Master for multiple software development pods within the Arc technology platform .

Posted 11/8/2026full-timeRemoteMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise as a Scrum Master with a strong focus on Agile methodologies, team facilitation, and continuous improvement. Proficient in tracking and analyzing sprint metrics while fostering collaboration and communication across diverse teams.

Highest-signal resume keywords

Scrum Master ExperienceAgile MethodologiesJIRA ProficiencySprint Metrics TrackingConflict Resolution

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Scrum PrinciplesSprint PlanningBacklog RefinementDelivery Metrics AnalysisUAT SupportSoftware Development LifecycleKanban FamiliarityEvidence-Based ManagementAI Tools for AgileContinuous Improvement

Soft Skills

Facilitation SkillsCollaboration SkillsCommunication SkillsOrganizational SkillsSelf-Motivation

Tools & Technologies

JIRASmartsheetAgile ToolsAI Tools

Certifications & Qualifications

Scrum CertificationCSMPSMSAFe Scrum Master

Industry Keywords

Nonprofit OrganizationsMission-Driven WorkCross-Functional TeamsDelivery TransparencyStakeholder Communication

About the role

Key responsibilities & impact

Serve as Scrum Master for multiple software development pods within the Arc technology platform
Guide teams in Scrum practices and continuous improvement
Facilitate sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives
Lead refinement and planning while preserving Product Owner backlog ownership and team commitment ownership
Track sprint health and delivery metrics, including velocity, commitment versus completion, and carryover
Maintain accurate JIRA boards for work, capacity, progress, and delivery transparency
Identify and address delivery challenges, dependencies, and risks before they affect sprint commitments
Track, communicate, and help resolve pod-level risks, dependencies, and blockers
Escalate cross-pod risks and delivery concerns to Technical Project Managers
Provide daily, weekly, and sprint-level delivery updates to Product Owners, Technical Project Managers, technology leadership, and stakeholders
Assist Product Owners with UAT issues, production support tickets, and software defect triage
Facilitate communication between stakeholders and development teams
Track follow-ups and action items through completion
Prepare and present sprint status, delivery metrics, risks, and key updates
Coach teams toward self-management, accountability, and cross-functional collaboration
Foster transparency, open communication, and continuous learning
Help resolve team conflicts and remove collaboration barriers
Identify process improvements through retrospectives and track agreed actions
Support approved AI tools that improve Agile practices in accordance with data policies
Collaborate with other Scrum Masters to share best practices and promote consistency
Proactively identify opportunities to improve team effectiveness, communication, and delivery processes

Requirements

What you’ll need

At least 5 years of experience as a Scrum Master supporting software development teams
Experience supporting multiple Agile teams simultaneously
Demonstrated ability to improve sprint execution and help teams deliver consistently
Strong working knowledge of Scrum principles, roles, events, and artifacts
Experience coaching teams toward self-management and continuous improvement
Experience tracking, analyzing, and communicating sprint metrics
Proficiency with JIRA, Smartsheet, or similar work management tools
Familiarity with web technologies and the software development lifecycle
Strong facilitation skills
Ability to resolve conflicts, build consensus, and influence without direct authority
Ability to identify and remove blockers and determine when escalation is necessary
Self-motivated and proactive, with the ability to take ownership and independently drive activities to completion
Responsive and dependable, with a strong sense of urgency
Strong collaboration skills with cross-functional and geographically distributed teams
Excellent verbal and written communication skills for technical and non-technical audiences
Strong presentation skills
Strong organizational skills, attention to detail, and ability to manage multiple priorities
Bachelor's degree in Computer Science, Information Technology, Business, or related field, or equivalent professional experience
Scrum certification is preferred, such as CSM, PSM, PSM – AI Essentials, or SAFe Scrum Master
Familiarity with Kanban and scaled Agile practices is preferred
Familiarity with Evidence-Based Management or other outcome-focused approaches is preferred
Experience using AI tools to support Agile teams is preferred
Experience supporting UAT and production support triage is preferred
Experience working with mission-driven or nonprofit organizations is preferred
Ability to work from 8:00 am to 5:00 pm EST
Must be located in Latin America

Benefits

Comp & perks

Remote work arrangement
Full-time employment or B2B contract options