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Head of Professional Services
Productsup. Lead a global, flat team of approximately 15 Implementation Consultants and Managed Services specialists .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing a global team of Implementation Consultants and Managed Services specialists, with a focus on operational excellence, customer retention, and financial accountability. Proven ability to navigate complex project management and foster collaboration across diverse regions and stakeholders.
Highest-signal resume keywords
Team LeadershipOperational ManagementServices Delivery ExperienceProject ManagementP&L Accountability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Capacity PlanningPerformance TrackingDelivery StandardsEstimation RisksTechnical Escalation Management
Soft Skills
CoachingCollaborationCultural Fostering
Industry Keywords
E-CommerceRetailMartechAdtechCustomer Experience
About the role
Key responsibilities & impact- Lead a global, flat team of approximately 15 Implementation Consultants and Managed Services specialists
- Manage the unit’s daily operations, team structure, and overall delivery margins
- Directly manage team members across EMEA, India, and North America and foster a unified culture
- Design and own intake, scheduling, delivery standards, tooling, and performance tracking
- Partner with Revenue and Customer Experience leadership to deploy reserved capacity into key accounts and protect and grow NRR
- Own delivery margin, capacity planning, and the unit P&L
- Coach every team member and support growth across implementation projects and recurring services
- Act as senior contact for complex enterprise deliveries and high-stakes technical escalations
- Report directly to the COO
Requirements
What you’ll need- Proven track record of directly leading a technical or services delivery team of a similar size, without relying on team leads
- Demonstrated success viewing team capacity through customer retention and value creation, not purely billable utilization
- Success shaping operational structures, bringing global groups together, and navigating organizational change directly
- Strong services delivery experience in data-heavy, integration-heavy, or technical environments, such as e-commerce, retail, or martech/adtech
- Clear understanding of project management, delivery margins, estimation risks, and P&L accountability
- Ability to proactively collaborate with Sales and Customer Experience stakeholders without relying on formal mandates
- Based in Berlin
- Professional fluency in English
- Flexibility to collaborate across EMEA, India, and North America time zones
Benefits
Comp & perks- A permanent position with an attractive salary at our growing company
- The option to work remotely and flexibly
- Ongoing internal and external training
- A yearly learning budget
- Opportunities to engage in Corporate Social Responsibility initiatives
- One paid Impact Day per year dedicated to voluntary work
- Employee referral bonuses
- Opportunity to take ownership and responsibility in an international environment
- Discounted Urban Sports membership
- Employee Assistance Program