Junior IT Help Desk Specialist – f/m/d

Productsup

. Provide IT support for employees in office and remote environments .

Posted 10/18/2026full-timeBerlin • GermanyJunior💰 €42,000 - €44,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in IT support, including troubleshooting hardware and software issues, managing devices across macOS and Windows, and utilizing Mobile Device Management tools. Strong communication skills and a customer-focused mindset are essential for effective collaboration within an international team.

Highest-signal resume keywords

IT Support ExperienceMobile Device Management (MDM)Jira AdministrationTroubleshooting SkillsFluent in English and German

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Help Desk SupportMacOS SupportWindows SupportHardware ProvisioningSoftware InstallationConnectivity TroubleshootingAccount Access TroubleshootingIT Asset ManagementService Management PlatformsDocumentation Creation

Soft Skills

Strong Communication SkillsCustomer-Focused MindsetIndependent WorkCollaboration SkillsSolution-Oriented Approach

Tools & Technologies

Mobile Device Management (MDM) ToolsJiraJira Service ManagementService Management Platforms

Industry Keywords

IT SupportWorkplace TechnologyOnboardingOffboardingIT Asset Records

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Provide IT support for employees in office and remote environments
Set up and maintain company devices across macOS and Windows using Mobile Device Management tools
Support employee onboarding and offboarding, including hardware provisioning and account setup
Troubleshoot hardware, software, and workplace technology issues
Coordinate with colleagues when needed
Manage and track support requests through the service management platform
Maintain accurate IT asset records and track equipment throughout its lifecycle
Contribute to workplace technology projects and improve day-to-day IT processes
Assist with Jira administration, including user access, permissions, and project and workflow updates
Create and maintain IT documentation and practical employee guides

Requirements

What you’ll need

Initial hands-on experience in an IT help desk, IT support, or comparable technical role, or alternatively, an academic background in IT or a related field
Strong interest in IT support and workplace technology
Confidence working with macOS and/or Windows, with willingness to develop knowledge of both
Willingness to learn Mobile Device Management (MDM) tools; previous experience is a plus
Familiarity with setting up computers, installing software, and troubleshooting common connectivity and account access issues
Familiarity with Jira and Jira Service Management; administration, permissions, or workflows experience is a plus
Structured, solution-oriented troubleshooting approach and understanding of when to seek additional support
Strong communication skills and a customer-focused mindset
Ability to work independently while collaborating effectively within an international team
Fluent in English and German
Based in Berlin and willing to work on-site/hybrid according to team needs

Benefits

Comp & perks

Hybrid and flexible work options
Ongoing internal and external training
Yearly learning budget
One paid Impact Day per year for voluntary work
Employee referral bonuses
Ownership and responsibility in an international environment
Discounted Urban Sports membership
Employee Assistance Program