Senior Jira Administrator

Profile Software

. Administer, configure and optimize Jira and Jira Service Management, including projects, workflows, issue types, fields, permissions, SLAs, queues and service portals .

Posted 10/16/2026full-timeKallithea • GreeceSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in administering and configuring Jira and Jira Service Management, with a strong focus on workflows, automation, and reporting. Proficient in translating business requirements into effective Jira configurations and maintaining governance and documentation.

Highest-signal resume keywords

Jira AdministrationJira Service ManagementWorkflow AutomationConfluence AdministrationITSM Processes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

JiraJira Service ManagementWorkflowsDashboardsReportingAPIsTempo TimesheetsAutomationSLAsPermissions

Soft Skills

Analytical SkillsTroubleshootingRequirements Gathering

Tools & Technologies

ConfluenceJira IntegrationsPluginsService PortalsPerformance Documentation

Certifications & Qualifications

Atlassian Certifications

Industry Keywords

ITSMService DeliveryIncident ManagementRequest ManagementChange ManagementProblem Management

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Administer, configure and optimize Jira and Jira Service Management, including projects, workflows, issue types, fields, permissions, SLAs, queues and service portals
Translate business and operational requirements into scalable Jira configurations, workflows and automation
Design dashboards, reports and KPIs supporting service delivery, operations, projects and management reporting
Manage Jira integrations, plugins and applications, including timesheet and reporting solutions
Maintain platform governance, standards, access controls, performance and configuration documentation
Support users and teams, troubleshoot complex issues and provide guidance, training and best practices
Contribute to the administration and evolution of Confluence, ensuring effective integration with Jira and structured knowledge management
Work closely with business and technology teams to translate operational requirements into effective Jira workflows, automation, reporting and integrations

Requirements

What you’ll need

5+ years of experience administering and configuring Jira in complex enterprise environments
Strong hands-on experience with Jira and Jira Service Management, including workflows, automation, SLAs, permissions, dashboards and reporting
Good understanding of ITSM and service delivery processes such as Incident, Request, Change and Problem Management
Experience with Jira integrations, APIs and Tempo Timesheets
Experience with Confluence administration and knowledge management is highly desirable
Strong analytical, troubleshooting and requirements-gathering skills
Atlassian certifications will be considered an advantage
University degree in relevant discipline
Good command of English, written and spoken

Benefits

Comp & perks

Competitive remuneration package
Private medical and life insurance
Training and development opportunities within a market-leading, fast growing organization
Exposure to a multinational environment and global teams
A collaborative and inclusive workplace culture focused on innovation and growth