Account Director

. Oversee an account group of Account Managers and Senior Account Managers supporting and developing the enterprise customer base .

Posted 10/15/2026full-timeReading • United KingdomLeadWebsite

Key responsibilities & impact

Oversee an account group of Account Managers and Senior Account Managers supporting and developing the enterprise customer base
Own a portfolio of enterprise accounts and act as the main customer point of contact
Commercially own accounts and be responsible for retention and growth
Act as a senior escalation sponsor
Build strong relationships with customer contacts and expand networks across customer organisations
Ensure renewals through client satisfaction and identify growth opportunities
Mentor and support team members through onboarding and their career journey
Lead account planning, strategy and growth
Own team KPIs and adoption of Customer Experience, Customer Success Processes and Tools
Ensure enterprise clients receive ROI from their service at local and headquarters levels
Lead a team responsible for a portfolio of enterprise accounts
Develop expertise in the company’s industry, products, competitive landscape and associated technologies
Drive service usage and understand value delivery across client organisations
Identify commercial opportunities and upsell new features
Arrange conference calls, product demos, training and face-to-face customer meetings
Represent client needs internally to influence the product roadmap and ways of working
Collaborate with Publicis Groupe leadership on strategic initiatives and cross-network capabilities
Manage a balanced portfolio to support sustainable revenue growth and risk management across key verticals

What you’ll need

5+ years’ experience in a senior account management role
Experience exceeding targets in an FMCG and/or technology-based account management environment
Strong relationship-building skills and experience working at a senior level within client organisations
Ability to take a consultative approach and navigate challenges and escalations through to resolution
Ability to manage the engagement and sales process from start to finish
Excellent written and oral communication and active listening skills
Must speak and write English fluently
Previous account management experience in the FMCG and/or tech sector
Outstanding organisational skills and ability to multitask, prioritise and manage workflow
Strong attention to detail and analytical capabilities
Sound interpersonal skills
Positive and enthusiastic outlook toward sales and marketing goals
Goal driven with a strong desire to exceed expectations
Knowledge of German, French or Spanish would be an advantage
Experience with Salesforce CRM would be an advantage
Degree in a business/marketing related field preferred

Comp & perks