Account Manager

. Develop the growing branded Enterprise customer base .

Posted 10/15/2026full-timeReading • United KingdomJuniorMid-LevelWebsite

Key responsibilities & impact

Develop the growing branded Enterprise customer base
Act as the direct point of contact for a portfolio of FMCG brands
Work closely with the Account Director across the customer portfolio
Build strong relationships with assigned key contacts
Expand Profitero+’s network across customer organisations
Serve as the interface between customers and Profitero+ service teams
Build expertise in the company’s industry, product offerings, competitive landscape, and associated technologies
Ensure clients achieve ROI from the Profitero+ service, leading to satisfaction and uncontested renewals
Manage commercial relationships across a customer portfolio
Upsell new features where appropriate
Coordinate with aligned internal teams
Drive usage of Profitero+’s service across client organisations and regional/local markets
Arrange conference calls, product demonstrations, training, and face-to-face meetings
Educate customers on the solution’s benefits and capabilities
Undertake other duties reasonably requested within the scope of the post

What you’ll need

At least 2+ years of customer account management experience within a SaaS company
Experience of digital commerce and/or understanding of the eCommerce industry
Experience working with targets in an FMCG and/or technology-based sales environment, ideally eCommerce
Excellent written and oral communication skills
Active listening skills
Fluent spoken and written English
Outstanding organisational skills and ability to multitask, prioritise and manage workflow
Strong attention to detail and analytical capabilities
Sound interpersonal skills
Positive and enthusiastic outlook toward sales and marketing goals
Strong desire to exceed expectations
Previous BDR, sales, or account management experience in FMCG and/or technology is highly desired
Knowledge of German, French, or Spanish would be useful
Experience with Salesforce and Gainsight CRM is advantageous

Comp & perks