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Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Lead the scoping, delivery and ongoing success of custom analytics solutions across the client portfolio
- Work with clients and internal stakeholders to uncover business questions and shape effective solutions
- Monitor performance, resolve complex issues and improve dashboards, bespoke analytics and reporting delivery
- Coordinate client, Account Management and stakeholder input during scoping
- Represent analytics capabilities in sales, renewal and expansion conversations
- Lead discovery and scoping discussions for custom analytics opportunities
- Support proposals, RFPs and client presentations
- Build strong client and internal stakeholder relationships
- Surface recurring client requests, themes and trends to inform solution design and innovation priorities
- Manage expectations, communicate trade-offs and address scope creep
- Serve as the primary Account Management contact for delivery challenges and maintenance issues
- Translate business requirements into technical requirements and provide business-language progress updates
- Define business questions, objectives and structured requirements for Statements of Work
- Draft Statements of Work and commercial proposals
- Define scope, deliverables, assumptions and timelines
- Partner with the Analytics lead on effort estimation and project pricing
- Identify and address commercial, operational and delivery risks
- Own project plans and timelines for concurrent 2–6 month engagements
- Manage project setup and maintenance in Asana or equivalent
- Track milestones, dependencies, risks and task-level status
- Ensure smooth transition from solution design to delivery
- Maintain quality and consistency across custom analytics engagements
- Continuously improve processes, standards and client experience
Requirements
What you’ll need- Proven project or programme management experience, coordinating multiple concurrent projects from kickoff through delivery
- Excellent organisational skills, with strong attention to timelines, dependencies and deliverables across a portfolio of work
- Strong interpersonal and communication skills
- Ability to manage competing stakeholder expectations, push back constructively, and defuse tension when issues arise
- Comfortable acting as a translator between commercial/business teams and technical teams
- Experience working directly with clients and senior stakeholders
- Commercial mindset balancing client value, delivery feasibility and business objectives
- Experience managing multiple stakeholders and priorities in a fast-paced environment
- Ability to bring structure and clarity to complex or ambiguous business challenges
- Experience working in agile project delivery tools such as Jira, Asana, or similar
- PMP, PRINCE2, Agile/Scrum certification or equivalent practical project management experience is advantageous
- Experience in insights, consulting, client success, category management or a similar client-facing role is advantageous
- Familiarity with dashboards, KPIs or reporting concepts is advantageous
- Experience supporting sales processes, RFPs or commercial proposal development is advantageous
- Familiarity with retailer, category and digital shelf performance metrics is advantageous
- Experience within consumer goods, retail, eCommerce, digital shelf or market intelligence environments is advantageous
Benefits
Comp & perks- Competitive bonus
- Employee healthcare
- Life assurance
- Group income protection
- Dental care plan
- Eye care scheme
- 24-hour online GP
- Company pension
- Cycle to work scheme
- 25 days off + bank holidays + birthdays off + 2 reflection days off
- Reduced gym membership
- Social events
- Employee referral scheme
- Personal development plans
- Profitero+ Hero scheme
- Competitive base salary