Technical Data Operations Analyst

. Provide operational support tasks underpinning Profitero software .

Posted 10/15/2026full-timeReading • United KingdomJuniorWebsite

Key responsibilities & impact

Provide operational support tasks underpinning Profitero software
Ensure client accounts operate in a way that meets their objectives
Manage recurring account change requests and assigned account update tasks
Resolve queries related to assigned account update tasks, escalating to senior management as required
Complete account update tasks according to team processes, procedures and specified timescales
Update timing plans according to SLAs with resourcing managers and stakeholders
Maintain account update schedules in the Operations Schedule and JIRA
Monitor assigned operational tasks against planned timelines
Communicate progress in relevant Slack channels
Analyse risks and issues, communicate avoidance and take mitigating actions
Identify and help resolve deviations from planned maintenance scope
Highlight ad hoc requests to prevent deviation from contractual scope
Enhance knowledge of Profitero products and services
Identify improvement opportunities and participate in improvement initiatives
Collaborate with Project Office, Sales, Account Management, Insights, Product, Data Acquisition, Data Enrichment and QA teams

What you’ll need

1-2 years experience in a technical data/customer support role or a related field
Experience of owning and delivering an initiative in an operations environment
Sound understanding of eCommerce, eBusiness tools, architecture, document management and database management (Desirable)
Microsoft Project, Excel (VLOOKUP & PIVOT) and Word at intermediate level
Excellent organisational skills, decision-making, problem-solving and negotiation skills
Ability to prioritise workload
Multicultural awareness
Excellent communication skills, including a good standard of written and spoken English
Self-motivated and goal-oriented
Excellent interpersonal skills
Ability to work in a matrix structure and inspire high team spirit
Dynamic and initiative-taking personality
Good adaptability and flexibility
Ability to work well within a team environment
Adherence to agreed team procedures and delivery of maintenance tasks on time, to the agreed specification, timings and budget
High level of education in a mathematical or technical field (advantageous)
Experience of supporting SaaS solutions for customers (advantageous)
Experience working with global clients and international colleagues (advantageous)
Second European language (advantageous)

Comp & perks