Field Service Engineer – EMEA

Profound Medical Inc.

. Provide onsite maintenance and troubleshooting support primarily across the EMEA region .

Posted 11/11/2026full-timeCologne • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in onsite maintenance, troubleshooting, and installation of MRI systems, with a strong focus on customer service and technical communication. Proficient in quality management systems and capable of collaborating with engineering and operations teams to enhance product serviceability.

Highest-signal resume keywords

Biomedical Engineering DegreeField Service ExperienceMRI Operations KnowledgeQuality Management Systems (ISO 9001 or ISO 13485)Strong Analytical and Troubleshooting Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Installation ActivitiesTroubleshooting ProtocolsProduct CalibrationTechnical DocumentationParts OrderingNetworking CommunicationService Strategy ExecutionMR TestingCustomer InteractionTechnical Issue Resolution

Soft Skills

Excellent Customer FocusStrong Organizational SkillsTime Management SkillsEffective Communication SkillsTeam Collaboration

Tools & Technologies

MS OfficeQuality Management SystemsElectronic Reference MaterialsNetworking Equipment

Certifications & Qualifications

Valid Driver's License (Category B)

Industry Keywords

EMEA RegionHealthcare ProfessionalsBiotechElectrical EngineeringOEM MRIsServiceabilityProduct QualityField UpgradesTechnical Data

About the role

Key responsibilities & impact

Provide onsite maintenance and troubleshooting support primarily across the EMEA region
Recommend parts and service solutions to improve machine uptime, maintenance, and operation
Perform installation activities, including site assessments, installations, maintenance, and troubleshooting
Conduct MR testing to support product development activities
Act as the primary link between customers and Profound as needed
Document service activities according to company QMS processes for service visits and field upgrades
Perform product calibration as required
Execute hardware, software, and systems test and troubleshooting protocols
Support execution and improvement of field service strategy
Organize and prioritize schedules based on customer requirements, immediate attention, onsite visits, and remote assistance
Enter parts orders and generate and follow up on parts quotes when required
Work with customer-site IT departments on equipment networking
Create documentation and electronic reference materials, including installation and troubleshooting manuals
Participate in product design activities focused on serviceability and product quality
Interact with engineering, quality, and operations teams to resolve technical issues
Execute other ad hoc projects assigned by the manager
When not traveling, perform proactive service tasks, troubleshoot customer issues remotely, prepare spare-parts quotes, process orders, and follow up with customers

Requirements

What you’ll need

B.S. in Biomedical Engineering, Biotech, Electrical Engineering, or Electronics related fields or equivalent experience
Ability to travel on short notice within the EMEA region 80% of the time
Excellent customer focus and ability to respond reliably to inquiries and communicate with health care professionals and scientists with advanced degrees
Previous field service experience is desirable
Experience with MRI operations is desirable
Strong analytical and troubleshooting skills
Ability to independently identify and resolve technical issues, demonstrate initiative, and take ownership of assigned tasks
Strong organizational and time management skills
Ability to prioritize tasks, meet deadlines, and work effectively independently and as part of a team
Excellent verbal, written, MS Office, computer, technical data, networking communication, and presentation skills
Ability to communicate complex technical issues in an easy-to-understand manner
Working knowledge of quality management systems (ISO 9001 or ISO 13485)
Willingness and flexibility to work differing time shifts to accommodate customer needs
Fluent in English, both written and spoken
Additional language skills, particularly German, French, or other European languages, are an advantage
Working knowledge of operating multiple OEM MRIs is an asset
Valid driver's license (Category B or equivalent) required
Preferred location: Cologne, Germany

Benefits

Comp & perks

Diversity and equal opportunity in the workplace
Accommodation support during the recruitment, selection, and/or assessment process for candidates with disabilities