Case Management Associate, Bi-Lingual, CST time zone – NICU

. Assist the Case Management department with administration of case management functions .

Posted 9/25/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Key responsibilities & impact

Assist the Case Management department with administration of case management functions
Conduct telephonic follow-up with members
Monitor member eligibility
Update database information and member demographic information
Research support groups, member resources, and provider information
Coordinate with Case Managers on follow-up outreach to unenrolled families
Track and document case status in the database
Communicate basic program information to families
Facilitate follow-up calls by Case Managers
Facilitate case closures

What you’ll need

1–3 years of experience in customer service in a healthcare environment
HS diploma or equivalent required
College degree preferred
Must be fluent in English
Bi-lingual in Spanish is required
Outbound call center experience strongly preferred
Insurance/payor experience preferred
Professional verbal and written communication skills
Problem solving skills with the ability to identify root causes and implement workable solutions
Intermediate to advanced proficiency in Outlook, Excel, PowerPoint, and Word
Self-motivated and willing to learn multiple tasks
Well-organized and able to prioritize tasks
Commitment to excellence in customer service

Comp & perks