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Client Success Executive
ProgenyHealth, LLC. Develop and execute strategic plans, including comprehensive relationship management strategies .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in strategic account management and client success within the healthcare sector, with a strong focus on relationship management, operational reviews, and compliance. Proficient in analyzing clinical Key Performance Indicators and delivering exceptional service to complex, multi-state clients.
Highest-signal resume keywords
Client Success ManagementStrategic Account ManagementHealthcare Industry ExperienceLeadership SkillsPresentation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational ReviewsClinical Key Performance Indicators AnalysisRelationship Management StrategiesPayment IntegrityUtilization ManagementCase Management ProgramsExcel ProficiencyWord ProficiencyPowerPoint Proficiency
Soft Skills
Problem SolvingCollaborationCommunication Skills
Certifications & Qualifications
Bachelor's DegreeMaster's DegreeRNBSNCCMLMHC
Industry Keywords
Maternal and Infant HealthHealth PlansCommercial Health InsuranceMedicaid MCOsClient RetentionCross-Sell Expansion
About the role
Key responsibilities & impact- Develop and execute strategic plans, including comprehensive relationship management strategies
- Lead Maternal and Infant Health business consultations
- Conduct operational reviews and present annual ROI in business reviews
- Drive retention and cross-sell expansion for a portfolio of 5–7 client accounts
- Ensure exceptional service delivery and compliance with contract requirements
- Build and maintain relationships with clients and clinicians, including MDs, RNs, and CMs
- Understand client environments, missions, and initiatives within health plans and across states
- Analyze and present clinical Key Performance Indicators to clients
- Develop a deep understanding of ProgenyHealth services and communicate the company’s value proposition
- Plan, organize, and lead quarterly and annual strategic client meetings
- Solve complex problems independently and collaborate with teams as needed
Requirements
What you’ll need- 4–6 years of experience in client success, sales, or strategic account management within healthcare, specifically serving complex, multi-state clients
- Solution provider experience with Blue Plans, Commercial Health Insurance Plans, and/or Medicaid MCOs renewals
- Bachelor’s degree required
- Master’s degree or clinical background preferred (RN, BSN, CCM, LMHC, etc.)
- Familiarity with Health Plan Utilization Management and/or Case Management programs
- Payment Integrity experience with inpatient claims focus is preferred
- Exceptional leadership skills and proven ability to solve complex problems and build consensus
- High proficiency in Excel, Word, and PowerPoint
- Strong written and verbal communication skills
- Excellent presentation skills
- Ability to work collaboratively within a team environment
- Willingness and ability to travel for client on-site visits as needed (4–6 trips annually)
Benefits
Comp & perks- Willingness and ability to travel for client on-site visits as needed (4–6 trips annually)