Client Success Manager

ProgenyHealth, LLC

. Lead all aspects of client operations and engagement as the primary advocate for health plan clients .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client operations and engagement within health plans, emphasizing strong communication, problem-solving, and organizational skills to drive client success and operational excellence.

Highest-signal resume keywords

Health Plan ExperienceClient Success ManagementProficiency in ExcelExcellent Communication SkillsCreative Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Operations ManagementChange Request AnalysisClient-Specific ReportingPresentation DevelopmentPerformance Guarantee Management

Soft Skills

Organizational SkillsAdaptabilityConsensus-BuildingCollaborationDecisive Action

Tools & Technologies

ExcelPowerPointMS CoPilotDesktop AI Tools

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

HealthcareClient EngagementOperational ExcellenceSales OperationsAccount Management

About the role

Key responsibilities & impact

Lead all aspects of client operations and engagement as the primary advocate for health plan clients
Coordinate and drive client meetings aligned with client needs and goals
Facilitate discussions and ensure all perspectives and solutions are considered
Document actionable steps and share insights
Analyze and organize client change requests to support seamless execution and continuous improvement
Serve as the first point of contact for client leaders and teams
Manage client operations involving contracts, systems, and performance guarantees
Champion services and value proposition by communicating impact to clients and communities
Develop and present client-facing materials highlighting operational excellence and innovation
Ensure high-quality client-specific reporting with clear, actionable insights
Take decisive action and escalate issues as needed to protect and advance client interests

Requirements

What you’ll need

At least 3 years of Health Plan experience in client success, sales operations, or account management
Bachelor’s degree
Proficiency with Excel, PowerPoint, and desktop AI tools such as MS CoPilot
Excellent written and spoken communication skills
Organized and adaptable, with the ability to manage shifting priorities and make independent decisions
Creative problem-solving and consensus-building abilities
Confident presentation skills and ability to work collaboratively
Passion for making a meaningful difference in healthcare for women, infants, and families
Clinical background is a plus