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Service Manager
Progress Residential®. Manage all open service jobs and preventative maintenance for occupied single-family rental homes .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing service operations and maintenance for residential properties, ensuring compliance with health and safety regulations while delivering exceptional customer service. Proficient in vendor management, project oversight, and technical support for service teams.
Highest-signal resume keywords
5+ Years Experience In Service ManagementEPA Certification For RefrigerantsExtensive Knowledge Of Plumbing, Electrical, HVACStrong Customer Service SkillsSalesforce And/or Yardi Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service ManagementOperations ManagementPreventative MaintenanceCost Estimation ReviewProject ManagementTechnical SupportVendor ManagementFleet ManagementBuilding Code ComplianceHealth And Safety Regulations
Soft Skills
Effective Communication SkillsAbility To Work IndependentlyTeam CollaborationMentoring And Performance ManagementProblem-Solving Skills
Tools & Technologies
Microsoft OfficeExcelSalesforceYardi
Certifications & Qualifications
EPA CertificationHigh School Diploma Or EquivalentValid Driver's License
Industry Keywords
Single-Family Rental HomesMulti-Family HousingHousing Choice ProgramHUD ComplianceOccupancy ChecksLease ComplianceProcurement PoliciesFleet Stock ManagementResidential Property RegulationsZoning Compliance
About the role
Key responsibilities & impact- Manage all open service jobs and preventative maintenance for occupied single-family rental homes
- Provide leadership and daily management for an assigned area and team
- Manage service jobs to deliver customer service and timely resolution of resident requests
- Monitor response times, resident satisfaction, productivity, and portfolio efficiency
- Review schedules and approve third-party vendors, pricing, resident chargebacks, and invoices
- Provide technical support to service technicians for diagnosis and repair
- Ensure timely completion of training and compliance with the technical training program
- Follow up on service orders and resolve dissatisfied-customer issues
- Manage and execute semi-annual home inspections
- Conduct property visits for occupancy and lease compliance checks, notices, utilities, and eviction lockouts
- Comply with procurement policies and manage fleet and fleet stock
- Oversee vendors, control costs, and track and report maintenance and service work
- Ensure compliance with company, local, state, and federal health and safety requirements
- Coordinate activities to maximize process efficiency
- Uphold workplace safety standards
- Manage personnel performance, reviews, career advancement, corrective action, mentoring, and improvement plans
- Communicate with Service Director, Portfolio Operations Director, tenants, owners, agencies, and governmental representatives
- Inspect and reinspect Housing Choice Program properties for HUD, HQS, building-code, and zoning compliance
- Report deficiencies, assign repair responsibility, establish deadlines, document findings, and conduct follow-up inspections
- Complete paperwork for newly qualified Progress Choice Homes and related program duties
- Maintain knowledge of local HUD program rules and changes
- Develop relationships with local market teams and Housing Authorities
- Perform other duties assigned in the company’s best interests
Requirements
What you’ll need- 5 or more years of experience managing service, operations, and maintenance in multi-family, single-family, military housing, or equivalent
- High School Diploma or equivalent required
- EPA certified to handle refrigerants
- Valid Driver's License required
- Available to work flexible hours, including some weekends and evenings
- Available to support after-hours service technicians and/or vendors
- Ability to review and understand cost estimates and scopes of work and current labor rates in the given MSA
- Effective communication skills and ability to work with general and subcontractors on scope, price, and schedule
- Ability to schedule and manage multiple contractors/crews across various locations
- Extensive knowledge of plumbing, electrical, HVAC, flooring, appliances, landscaping, and irrigation systems in residential homes
- Understanding of general IBC building codes and rental property health and safety regulations
- Strong customer service skills
- Strong skills with Microsoft Office products, including Excel
- Ability to manage remote administrative assistance
- Proven record of working independently with minor supervision
- Ability to work in a fast-paced team environment
- Salesforce and/or Yardi experience strongly preferred
- Ability to manage vendor relations, onboard new vendors, and negotiate pricing
- Ability to manage larger projects outside the scope of subordinates
- Ability to manage assigned fleet vehicles and inventory
- Satisfactory background and drug screen required for employment
Benefits
Comp & perks- Performance-based bonuses
- Medical, dental, and vision benefits
- Parental leave
- 401(k) with company match
- PTO based on tenure
- 13 paid holidays
- 1 floating holiday
- Quarterly summits
- Town hall meetings
- Continuous training and professional development
- Employee recognition and collaboration culture