Service Technician III – HVAC

Progress Residential®

. Inspect, troubleshoot, diagnose, repair, replace, and modify HVAC systems in Progress Residential single-family homes .

Posted 10/27/2026full-timePhoenix • Arizona • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HVAC systems maintenance, repair, and installation, with a strong focus on customer service and adherence to safety regulations. Proficient in diagnosing and troubleshooting residential appliances and systems while maintaining compliance with EPA and OSHA standards.

Highest-signal resume keywords

EPA CertificationHVAC System MaintenanceResidential Appliance RepairCustomer Service ExcellenceSafety Standards Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HVAC System InspectionTroubleshootingRepairing Warm Air FurnacesRepairing Air ConditionersDuct Distribution SystemsWater Heater MaintenanceElectrical RepairAppliance InstallationPreventive MaintenanceGeneral Service and Maintenance

Soft Skills

Strong Communication SkillsOrganizational SkillsInterpersonal SkillsAbility to Work Under PressureProfessionalism

Tools & Technologies

Basic Tools for ServiceHandheld ComputersMicrosoft Office Software

Certifications & Qualifications

EPA CertificationHVAC Certification

Industry Keywords

Single-Family HomesMulti-Family Rental IndustrySafety StandardsEPA RegulationsOSHA Regulations

About the role

Key responsibilities & impact

Inspect, troubleshoot, diagnose, repair, replace, and modify HVAC systems in Progress Residential single-family homes
Provide outstanding customer service and represent Progress Residential professionally
Perform scheduled, unscheduled, and emergency preventive maintenance, inspections, and service requests
Service and repair electrical, plumbing, HVAC, appliances, irrigation systems, stairs, gates, fences, patios, railings, flooring, roofing, gutters, lights, ceiling fans, fireplaces, gas fixtures, doors, cabinets, windows, locks, leaks, drywall, painting, pools, spas, and related areas
Report major repairs or replacements before expenditures are made
Identify and immediately correct unsafe property conditions
Conduct business according to company policies, procedures, and applicable state and federal regulations
Uphold workplace safety standards and practices
Complete service requests professionally and promptly
Maintain regular attendance and punctuality
Perform other duties assigned by the supervisor

Requirements

What you’ll need

High school diploma or equivalent required
Minimum of 5 years’ experience in general service and maintenance experience
EPA Certification Required
Minimum 5 years’ experience providing routine maintenance, cleaning, inspection and repair of warm air furnaces, air conditioners, duct distribution systems, water heaters, and related piping and electrical
Technical College or Trade Program with HVAC Certification is preferred
Experience repairing all makes & models of residential appliances in customers’ homes preferred
Ability to maintain, inspect, diagnose and troubleshoot advanced issues and then repair or replace defective equipment or components on standard household appliances preferred
Ability to install all makes & models of residential appliances preferred
Own basic tools required to perform ongoing service in a residential environment
Reliable transportation capable of safely transporting required materials
Valid driver’s license in the working state
Availability for on-call service, weekends and evenings as needed
Previous single-family or multi-family rental industry experience preferred
Ability to work and cope well under pressure and meet multiple, competing and tight deadlines
Ability to interact with residents and vendors/contractors tactfully and professionally
Strong organizational, communication and people skills
Ability to sit and stand for several hours, climb stairs repeatedly, and lift 50 pounds with ease
Knowledge of pertinent laws and EPA and OSHA regulations
Working knowledge of Microsoft Office software
Working proficiency with handheld computers such as smartphones and iPads
Honest, ethical, and able to handle matters confidentially
Satisfactory background and drug screen required

Benefits

Comp & perks

Performance-based bonuses
Medical insurance
Dental insurance
Vision insurance
Parental leave
401(k) with company match
PTO based on tenure
13 paid holidays
1 floating holiday
Quarterly summits
Town hall meetings
Continuous training and professional development
Collaboration, recognition and workplace culture initiatives