Customer Consultant – Contract

Project Blackbook

. Run alignment sessions with global and country teams to gather inputs and shape workshop content .

Posted 9/19/2026contractLondon • United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in workshop design and content development, with a focus on customer engagement strategies tailored to specific therapy areas. Capable of producing facilitation materials and effectively communicating with senior stakeholders.

Highest-signal resume keywords

Workshop DesignContent DevelopmentCustomer EngagementStakeholder ManagementCreative Development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

OrganisedConfident

Industry Keywords

Life SciencesRespiratoryDermatologyRhino-GastroGamificationConsultingMarketingCommunicationsEngagement

About the role

Key responsibilities & impact

Run alignment sessions with global and country teams to gather inputs and shape workshop content
Develop the workshop theme, structure, session flow and gamified activities across three therapy areas: Respiratory, Dermatology and Rhino-Gastro
Produce facilitation materials and supporting communications, including guides, country communications, video and newsletter content
Design and develop a global workshop programme for a life sciences client’s customer engagement team using a shared framework tailored to each therapy area
Combine workshop design, creative development, gamification and stakeholder input

Requirements

What you’ll need

Independent consultant
2–4 years’ experience in customer, marketing, communications or engagement-focused consulting
Strong workshop design and content development experience
Creative, organised and confident working with multiple senior stakeholders

Benefits

Comp & perks

Contract role
Day rate is negotiable and outside IR35