Front Line Client Experience Representative

Project Expedition

. Provide customer service through live chat, phone, and email .

Posted 11/12/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$45,000 - CA$50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service capabilities through effective communication and problem-solving skills, utilizing AI-powered tools to enhance service efficiency. Possesses a solid understanding of travel-related processes and the ability to manage multiple customer interactions with attention to detail.

Highest-signal resume keywords

Customer Service ExperienceExcellent English Communication SkillsProblem-Solving SkillsAdaptabilityExperience in Travel or Hospitality

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Customer-FocusedResourcefulSolution-OrientedIndependent WorkCollaborative

Tools & Technologies

AI-Powered Tools

Industry Keywords

TravelHospitalityCustomer-Facing RoleBooking ProcessesInternal Systems

About the role

Key responsibilities & impact

Provide customer service through live chat, phone, and email
Assist clients, travel advisors, and travelers with questions about tours, destinations, bookings, modifications, and travel-related requests
Investigate customer issues, identify solutions, and follow through to resolution
Handle time-sensitive and challenging situations, escalating when appropriate
Develop knowledge of products, booking processes, and internal systems
Manage multiple conversations and support requests while maintaining responsiveness, accuracy, and attention to detail
Use AI-powered tools and internal resources to improve efficiency and personalize customer service
Collaborate with teammates and other departments to resolve issues and improve service

Requirements

What you’ll need

Candidates must be based in Canada
Must be available to work at least one listed schedule
Excellent written and spoken English communication skills
Customer-focused, resourceful, solution-oriented, adaptable, and able to work independently and collaboratively
Previous experience in customer service, hospitality, travel, or a similar customer-facing role is a plus

Benefits

Comp & perks

Annual company bonus of up to $4,000 CAD, based on company targets and deferred eligibility
15 days of leave, increasing to 20 days after two years
Annual work-from-home budget of $700 CAD
Annual training budget of $350 CAD
Annual Project Expedition tour credits of $1000 CAD
Employee discounts on thousands of tours and activities