Front Line Client Experience Representative

Project Expedition

. Provide customer service through live chat, phone, and email .

Posted 11/12/2026full-timeRemote • United StatesMid-LevelSenior💰 $40,000 - $45,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills through effective communication and problem-solving in a fast-paced environment. Proficient in utilizing AI tools and internal systems to enhance customer experiences and resolve issues efficiently.

Highest-signal resume keywords

Customer Service ExperienceExcellent English Communication SkillsSolution-Oriented ThinkingAbility To Work IndependentlyAdaptability To New Technology

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathyProfessional CommunicationResourcefulnessAttention To DetailAbility To Prioritize

Tools & Technologies

AI-Powered ToolsInternal Systems

Industry Keywords

TravelHospitalityCustomer-Facing RoleBooking Processes

About the role

Key responsibilities & impact

Provide customer service through live chat, phone, and email
Assist clients, travel advisors, and travelers with tour, destination, booking, modification, and travel-related questions
Investigate customer issues, identify solutions, and follow through to resolution
Handle time-sensitive and challenging situations with empathy, professionalism, and sound judgment
Escalate issues when appropriate
Develop knowledge of products, booking processes, and internal systems
Manage multiple conversations and support requests while maintaining responsiveness, accuracy, and attention to detail
Use AI-powered tools and internal resources to improve efficiency and personalize customer experiences
Collaborate with teammates and other departments to resolve issues
Identify opportunities to improve service

Requirements

What you’ll need

Previous experience in customer service, hospitality, travel, or a similar customer-facing role is a plus
Excellent written and spoken English communication skills
Customer-focused approach
Ability to take ownership and follow through on customer issues
Resourcefulness and solution-oriented thinking
Warm, professional communication and ability to handle difficult conversations
Ability to prioritize competing requests in a fast-paced environment
Adaptability and eagerness to learn new technology, including AI tools
Ability to work independently and collaboratively on a remote team
Availability to work at least one listed Sunday–Thursday or Tuesday–Saturday schedule
Must work 40 hours per week with a one-hour meal break each day
Candidates must be based in one state within the United States, excluding California and New York
Not suitable for digital nomads; limited remote work from other destinations

Benefits

Comp & perks

Annual company bonus of up to $3,000, based on company targets and deferred eligibility
15 days of leave, increasing to 20 days after two years
Company Healthcare Plan ($10,500 company contribution with multiple fully covered plan options)
401(k) company plan with a match
Annual work-from-home budget of $500
Annual training budget of $250
TSA PreCheck
Annual Project Expedition tour credits of $750
Employee discounts on thousands of tours and activities
100% remote position