Re-enrollment Manager

Project Kitty Hawk

. Define outbound engagement strategy for re-enrollment initiatives .

Posted 10/23/2026full-timeNorth Carolina • United StatesMid-LevelSenior💰 $85,000 - $87,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and executing outbound engagement strategies for re-enrollment initiatives, with strong analytical skills to optimize performance outcomes. Proven ability to lead and develop teams while ensuring compliance with relevant regulations and fostering relationships with partner institutions.

Highest-signal resume keywords

Outbound Engagement StrategyPeople LeadershipCRM PlatformsAnalytical SkillsRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enrollment ManagementData SegmentationPerformance MetricsCoaching and DevelopmentCommunication Consent ComplianceRe-Enrollment Challenges KnowledgeOutbound Communication DesignData IntegrityReporting and Dashboard CreationMulti-Client Environment Experience

Soft Skills

DiscretionProfessionalismJudgmentConfidentialityAdaptability

Tools & Technologies

SalesforceDialer ToolsCRM Systems

Industry Keywords

Higher EducationAdmissionsStudent RecruitmentRetention StrategiesFERPA Compliance

About the role

Key responsibilities & impact

Define outbound engagement strategy for re-enrollment initiatives
Maintain documented playbooks for partner institutions
Hire, train, and lead the re-enrollment team
Work with the Director of Admissions to define staffing needs, role expectations, and hiring profiles
Lead recruiting, interviewing, and selection with People Operations
Own individual and team performance outcomes and drive corrective action
Coach team members through one-on-ones, call reviews, pipeline audits, and performance conversations
Analyze stop-out student populations by institution and segment
Identify institution-specific requirements, constraints, opportunities, barriers, and escalation paths
Build relationships with institutional points of contact
Maintain onboarding and training curricula
Design channel mix, sequencing, cadence, and messaging for automated and non-automated outreach
Translate strategy into execution plans, workload distribution, call queues, and outreach targets
Test, measure, and iterate on outreach approaches
Partner with Marketing on campaign planning and institution-specific content
Establish prioritization frameworks and recommend data fields, list criteria, and segmentation logic
Collaborate with Admissions, Operations, and Marketing to coordinate the student experience
Identify operational improvements and advocate for internal solutions
Partner with Salesforce and data teams on CRM, list loads, data exchange, reporting, and data integrity
Evaluate and recommend outbound tooling
Ensure compliance with FERPA, TCPA, communication consent requirements, data security policies, and CRM standards
Establish reporting cadence and dashboard requirements
Monitor performance and translate results into coaching, operational, and strategic adjustments
Report initiative progress using funnel metrics, volume, conversion, trend data, student themes, barriers, institutional feedback, and lessons learned
Directly manage four Re-Enrollment Specialists

Requirements

What you’ll need

Bachelor’s degree required; Master’s degree preferred
5+ years of experience in higher education admissions, enrollment management, re-enrollment/retention, or student recruitment, OR equivalent combination of education and experience
2+ years of people leadership experience managing individual contributors in a metrics-driven, outbound, or contact-center environment
Experience serving adult learners and “some college, no credential” or stop-out populations preferred
Experience working across multiple institutions, a university system, or a multi-client/partner environment preferred
Ability to design and execute outbound engagement strategies across phone, text, and email, and measure and optimize results
Strong analytical skills, including population segmentation, data prioritization, and translating insights into coaching and operational strategies
Ability to communicate performance results quantitatively and qualitatively
Ability to recruit, coach, develop, and manage individual contributors
Knowledge and experience with CRM platforms; Salesforce preferred
Knowledge of dialer/communication tools
Knowledge of adult learners’ re-enrollment challenges and barriers
Knowledge of FERPA and familiarity with communication consent requirements
Strong relationship-building skills with partner institutions
Ability to exercise discretion, professionalism, judgment, and confidentiality
Ability to work in a fast-paced, ambiguous, and rapidly evolving environment

Benefits

Comp & perks

Full medical, dental, and vision coverage
401(k) with match
Generous time-off policy
Paid volunteer time
Competitive salary
Potential performance bonus
Remote working flexibility
Equal Opportunity Employer
Disability accommodations