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Prolific

Strategic Customer Success Manager

Prolific

. Partner with frontier AI model creators to ensure the success of research initiatives, human data/feedback programs, and quality assurance benchmarks .

Posted 10/15/2026full-timeUnited StatesMid-LevelSenior💰 $180,000 - $240,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success strategies, operational rigor, and the ability to build executive relationships while driving adoption and expansion in AI and machine learning environments.

Highest-signal resume keywords
Customer Success LeadershipStrategic Success PlanningOperational RigorExecutive Relationship ManagementAI and Machine Learning Understanding

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Business AcumenCross-Functional CollaborationInfluential Communication
Industry Keywords
AIMachine LearningLLMsCustomer-FacingResearch WorkflowsSuccess PlaybooksQuality AssuranceCase StudiesConsumption ForecastingCustomer Outcomes

About the role

Key responsibilities & impact
  • Partner with frontier AI model creators to ensure the success of research initiatives, human data/feedback programs, and quality assurance benchmarks
  • Serve as a trusted advisor, translating research and business objectives into actionable strategies for Prolific’s platform and services
  • Lead business reviews and executive engagements with clients
  • Build case studies and advocacy stories highlighting Prolific’s impact on frontier AI research
  • Drive continuous improvement of success playbooks, processes, and customer-facing resources
  • Replicate best practices in usage-based models and research workflows
  • Spend time face-to-face with customers and peers in the San Francisco office

Requirements

What you’ll need
  • 6+ years in a customer-facing strategic or enterprise customer success and/or leadership role
  • Experience developing strategic success plans and orchestrating cross-functional dynamics to drive positive customer outcomes
  • Operational rigor and experience forecasting consumption to identify opportunities, mitigate risk, and measure growth
  • Demonstrated success navigating large organizations, driving adoption and expansion, and cultivating executive relationships/sponsorship
  • Strong business acumen and ability to interface with C-Suite, VP, research leads, engineers, data scientists, and product owners
  • Fundamental understanding of AI, machine learning, LLMs, or similar concepts
  • Desire to play an influential role in a rapidly growing, innovative business

Benefits

Comp & perks
  • Competitive salary
  • Equity
  • Benefits
  • Cash variable element, such as a bonus or commission
  • Remote working
  • Access to Prolific’s unique human data platform
  • Opportunities for groundbreaking research
  • Impactful, mission-driven culture