Senior Customer Success Manager

Prolog App | Gestão de Frotas

. Manage a portfolio of customers in Jundiaí, São Paulo, and surrounding areas, serving as the primary post-sales point of contact and ensuring customer success through the Prolog App .

Posted 10/15/2026full-timeJundiaí • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Account Management, focusing on customer engagement, relationship building, and data-driven decision-making. Proficient in developing success plans and conducting training sessions to enhance customer satisfaction and retention.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementData AnalysisGoogle Workspace ProficiencyVerbal and Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportProblem SolvingMetrics TrackingOnboardingTraining Development

Soft Skills

Active ListeningNegotiationSelf-MotivationOrganizationConsultative Approach

Tools & Technologies

HubSpotGoogle Workspace

Certifications & Qualifications

Valid Category B Driver's License

Industry Keywords

TransportationLogisticsFleet ManagementTire ManagementTelematics

About the role

Key responsibilities & impact

Manage a portfolio of customers in Jundiaí, São Paulo, and surrounding areas, serving as the primary post-sales point of contact and ensuring customer success through the Prolog App
Visit customers frequently and in person at depots, garages, workshops, and offices
Plan visit routes and schedules based on each account’s priority, health score, and current stage, including travel to other states when necessary
Conduct in-person onboarding, training, and refresher sessions for customer teams
Develop customized success plans with goals and success criteria defined together with the customer
Lead in-person and remote business reviews and progress meetings with decision-makers
Identify and resolve product-use issues, coordinating with Support, Product, and Sales
Monitor portfolio health, identify churn risks, and take preventive action
Track adoption, engagement, NPS, retention, and expansion metrics, creating improvement strategies
Identify expansion opportunities and lead the conversation together with the Sales team
Keep HubSpot updated with visits, interactions, next steps, and opportunities
Develop customer success stories and share best practices
Relay pain points, requests, and field-collected feedback to the relevant company teams
Represent Prolog at industry events, meetings, and roadshows

Requirements

What you’ll need

Experience in Customer Success, post-sales, Account Management, or another B2B customer relationship role
Experience providing in-person customer support or working in the field
Advanced verbal and written communication skills, with active listening and the ability to engage with both operational and executive stakeholders
Consultative approach and a focus on long-term relationships, with the ability to negotiate based on value
Ability to quickly identify problems and find effective solutions
Ability to analyze data and use metrics to make decisions
Self-motivated, disciplined, and organized, with the ability to manage your own schedule and routes
Intermediate proficiency with Google Workspace (Gmail, Drive, Sheets, and other tools)
Valid Category B driver's license
Availability for frequent travel in Jundiaí, São Paulo, and surrounding areas, as well as occasional travel to other states
Knowledge of the transportation and logistics industry, especially road transportation, fleet and tire management, maintenance, TMS, telematics, or tracking (not required)
Existing relationships with carriers and logistics operators (not required)
Experience in the technology/SaaS market (not required)
Experience with HubSpot (not required)
Intermediate English proficiency, both spoken and written (not required)

Benefits

Comp & perks

Bradesco health insurance (after 4 months with the company)
Bradesco dental insurance (after 3 months with the company)
Birthday month day off
On-site convenience store to make your daily routine easier and more practical
Extended paternity leave
Wellhub (Gympass) partnership, offering a variety of options for physical activity, therapy, nutrition, and sleep wellness
Avus partnership, offering up to 80% discounts at pharmacies, in-person consultations, and medical tests
Starbem: 4 telemedicine appointments per month (1 appointment with a general practitioner or specialist, 1 with a nutritionist, and 2 with psychologists)
SESC membership, with discounts on hotels, SESC gyms, and day-use packages with lunch
Coffee, fruit, tea, and snacks provided by the company
Career and salary progression plan
Semiannual performance reviews
Focus on development: 1:1 meetings, a feedback culture, and Individual Development Plans (IDPs)
Informal dress code
Vehicle and fuel for customer visits provided by Prolog