Director, Revenue Cycle Operations – Improvement

PromptCare

. Partner with Revenue Cycle and Operations leadership to lead the order-to-cash transformation agenda .

Posted 10/13/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in revenue cycle management, focusing on order-to-cash transformation, performance improvement, and process optimization. Proficient in utilizing Brightree for system configuration and management while leading cross-functional teams to drive measurable outcomes in bad debt, denial rates, and asset recovery.

Highest-signal resume keywords

Revenue Cycle ManagementBrightree System ConfigurationProcess Improvement InitiativesData Analysis and Root Cause IdentificationChange Management and Stakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue Cycle ManagementBad Debt ManagementDenial Rate ImprovementDSO OptimizationCost of Collections ManagementData AnalysisSystem ConfigurationProcess ImprovementAutomation ImplementationAsset Recovery

Soft Skills

LeadershipCross-Functional CollaborationChange ManagementStakeholder EngagementAnalytical Thinking

Tools & Technologies

BrightreeAutomation ToolsWorkflow AutomationData Management SystemsBilling Systems

Certifications & Qualifications

Six SigmaLeanPMP

Industry Keywords

Healthcare FinanceDME/HMERevenue CycleOrder-to-CashClaims Management

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Partner with Revenue Cycle and Operations leadership to lead the order-to-cash transformation agenda
Drive measurable improvements in bad debt, cost of collections, denial rates, held A/R, A/R aging, DSO, and asset recovery
Lead two direct-report functions and collaborate across Intake, Resupply, and Field Operations
Serve as a tactical project leader for targeted recovery initiatives and a strategic change agent for sustainable continuous improvement
Own and drive performance improvements across bad debt, cash-to-gross revenue, denial rate, held A/R, A/R aging, DSO, write-offs, revenue integrity, cost of collections, and asset recovery/capex efficiency
Build and sequence a portfolio of order-to-cash transformation initiatives
Directly lead the Brightree System Configuration function, ensuring price tables, payer configuration, and system rules are accurate and aligned with contract and coding requirements
Partner with Managed Care policy and configuration teams to translate payer policy, contract, reimbursement, and regulatory updates into Brightree configuration and documentation
Identify and correct system-driven causes of revenue leakage and denials
Directly lead the RCM Projects team through the Manager, RCM Projects and domestic/global resources
Execute worklist-driven cleanup initiatives across stops, held claims, denial management, billing, cash posting, and payer changes
Scope, prioritize, and drive bulk-resolution recovery projects such as rental stop management cleanup and bulk CMN/PAR recovery
Serve as a standing member of the Denials Committee and identify denial/write-off root causes
Lead bulk denial-resolution projects and improve denial workflow and claim prioritization based on propensity-to-pay
Establish and lead the Ops-RCM collaboration model across Field Operations, Intake, Resupply, and Revenue Cycle
Partner with IT on bots, automation, technology programs, and new tools that improve revenue cycle performance
Partner with Brightree Data Services on related initiatives
Build management systems and metrics; coach RCM managers on business-review discipline covering A/R aging, write-offs, backlog, productivity, adjustments, paid-not-posted cash, and unfunded remits
Establish consistent reporting cadences and standards for early visibility into emerging issues
Assess and strengthen revenue cycle processes including cash posting, credit balances, lockbox correspondence, audit and appeals, and rental stop management
Incubate underdeveloped capabilities such as Asset Recovery until they reach a mature, sustainable state

Requirements

What you’ll need

Bachelor's degree in healthcare administration, business, finance, or a related field; MBA or advanced degree a plus
8+ years of progressive revenue cycle, healthcare finance, or operations leadership experience
Demonstrated ownership of bad debt, DSO, denial rate, or cost-of-collections outcomes
DME/HME and complex respiratory or enteral experience strongly preferred
Demonstrated success leading transformation or process-improvement initiatives at scale
Direct people leadership and cross-functional influence without direct authority
Hands-on experience with Brightree or a comparable HME/DME billing and order management system, including system configuration and price table governance
Track record building or maturing management systems and metrics disciplines within a revenue cycle or shared-services organization
Strong analytical skills, including mining claims, denials, and write-off data to identify root causes and bulk-resolution opportunities
Experience partnering with IT/automation teams on bots, workflow automation, or new technology implementation within a revenue cycle context
Experience managing global and/or offshore resourcing models for revenue cycle operations
Familiarity with asset recovery/equipment recovery processes in a home medical equipment environment
Experience contributing to a denials committee or similar cross-functional governance body
Strong change management and stakeholder engagement skills across field operations and corporate functions
Six Sigma, Lean, PMP, or other process-improvement/project-management certification a plus
Ability to meet the stated physical demands, including standing, walking, bending, kneeling, stooping, crouching, crawling, twisting, climbing, maneuvering in small areas, and frequently lifting or moving 20 pounds or more

Benefits

Comp & perks

Comprehensive Medical, Dental, and Vision Package
401(k) Plan with Company Match
Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
Standard life insurance coverage with optional enhancements
Employee Assistance Program: Free counseling and coaching sessions
Emotional Well-being and Work-Life Balance Resources
Company-paid Short & Long-Term Disability with optional supplements
Accidental Death and Dismemberment Insurance
FSA and HSA: Manage healthcare expenses
Commuter Spending Programs
Volunteer and Engagement Opportunities
Employee Referral Bonuses
Exclusive Discounts on entertainment, travel, and various other supplemental and cellphone plans