Quality and Competency Development Advisor

Promutuel Assurance

. Develop training plans to support the competency development of new team members .

Posted 10/15/2026full-timeQuébec • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in property and casualty insurance, with a strong focus on training and coaching new team members. Proficient in assessing quality and developing competency standards while ensuring compliance with industry regulations.

Highest-signal resume keywords

AMF Licence for Personal Lines and Commercial Lines InsuranceFive Years of Relevant Experience in Property and Casualty InsuranceTraining and Coaching ExperienceFluency in French and EnglishGood Knowledge of Microsoft Office 365

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Property and Casualty InsuranceTraining DevelopmentQuality AssessmentFile AuditingSales TechniquesProduct KnowledgeStandards and Procedures ReviewCoachingCustomer Experience AssessmentComplex Problem Solving

Soft Skills

Customer-OrientedInterpersonal FlexibilityCollaborativeOpen-MindedStrong Communication

Tools & Technologies

Microsoft Office 365

Certifications & Qualifications

Diploma of College Studies (DEC) or Attestation of College Studies (AEC) in Property and Casualty InsuranceAMF Licence

Industry Keywords

Personal Lines InsuranceCommercial Lines InsuranceCompetency DevelopmentQuality AssuranceInsurance Standards

About the role

Key responsibilities & impact

Develop training plans to support the competency development of new team members
Deliver training and/or personalized coaching on sales techniques, product knowledge, and standards
Audit files processed by employees in various departments
Assess the quality of the member and/or broker experience
Participate in reviewing processes and updating standards and procedures
Advise employees as a resource person when handling complex files
Support Quality and Competency Development Advisors and contribute to their mandates
Support personal lines and commercial lines insurance agents

Requirements

What you’ll need

Hold a Diploma of College Studies (DEC) or an Attestation of College Studies (AEC) in property and casualty insurance
Hold the AMF licence for personal lines and commercial lines property and casualty insurance (mandatory)
Have five years of relevant experience in the property and casualty insurance field, including personal lines and commercial lines insurance
Experience in training or coaching is an asset
Good knowledge of Microsoft Office 365
Fluency in French, both spoken and written
Fluency in English to occasionally interact and communicate with English-speaking clients is an asset
Customer-oriented
Interpersonal flexibility
Collaborative and open-minded
Commitment to meeting obligations
Strong communication and ability to explain complex concepts clearly

Benefits

Comp & perks

Compensation with progressive salary scales
Work environment that promotes a healthy work-life balance
Personal days available from the first year
Numerous resources to support you and your loved ones
Group insurance for you and your family
Telemedicine service
Employee and Family Assistance Program
Defined-benefit pension plan with employer contributions
Discounts on your auto and home insurance
Social activities organized by the employer
Modern offices adapted to various work arrangements
Bien au travail Level 1 certification
Inclusive, people-focused, and caring work environment
Support in pursuing your professional goals
Opportunity to join a team and community of specialists
Opportunity to contribute creative and innovative ideas
High-impact assignments and professional development