Senior Account Manager

ProofPilot

. Own a portfolio of sponsor and CRO accounts as the primary relationship owner and point of contact .

Posted 9/29/2026full-timeRemote • North Carolina • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and business development, with a strong focus on client relationship building, contract negotiation, and revenue growth. Proficient in leading cross-functional teams and executing strategic account plans within the life sciences and healthcare technology sectors.

Highest-signal resume keywords

Account ManagementBusiness DevelopmentContract NegotiationClient Relationship BuildingSaaS Sales Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account Health TrackingProposal DevelopmentSales Cycle ManagementRFP ResponsePipeline Tracking

Soft Skills

Consultative SkillsLeadershipCommunication SkillsRelationship Building

Tools & Technologies

SalesforceHubSpot

Industry Keywords

Life SciencesClinical TrialsHealthcare TechnologyTrial RecruitmentDecentralized Trial Models

About the role

Key responsibilities & impact

Own a portfolio of sponsor and CRO accounts as the primary relationship owner and point of contact
Maintain account health and retention
Build senior-level relationships with clinical operations leaders and study teams
Advise clients on trial recruitment and operations
Run regular business reviews to demonstrate value and align on account strategy
Own escalation and issue resolution in partnership with Customer Success, Support, and Product
Own revenue and expansion targets for the account portfolio
Build account plans identifying new studies, sites, or platform modules for existing accounts
Prospect and qualify new opportunities within existing accounts
Track and report pipeline generated from existing accounts against quarterly growth targets
Position new features and platform capabilities based on clients' trial needs
Lead end-to-end proposal processes for account expansions, including RFP responses and competitive positioning
Partner with leadership on pricing, packaging, and contract terms
Negotiate and close renewal and expansion agreements
Coordinate with Clinical Operations on handoff and kickoff after contract signature
Collaborate with Sales, Customer Success, Clinical Operations, Marketing, and Product
Maintain visibility into account structures, goals, and upcoming trials to anticipate needs and identify opportunities

Requirements

What you’ll need

Bachelor's degree and 5+ years of experience in account management, business development, or another client-facing revenue role, or an equivalent combination of education and experience
Proven track record of owning renewal or expansion targets and closing deals with senior-level stakeholders
Experience running a full sales or renewal cycle, including prospecting and qualifying opportunities, building proposals, negotiating terms, and closing
Comfortable leading pricing conversations and contract negotiations
Strong consultative and relationship-building skills with director-level and above stakeholders
At least 1-2 years of direct, indirect, or cross-functional team leadership experience
Excellent written and verbal communication skills, including running executive-level business reviews
Proficiency with a CRM, such as Salesforce or HubSpot, and account health tracking tools
Willingness to travel up to 20-25% of the time for client business
Background in life sciences, clinical trials, or healthcare technology is preferred
Familiarity with clinical trial recruitment, prescreening, decentralized trial models, or real-world evidence/real-world data offerings is preferred
Experience selling or supporting SaaS platforms into regulated or highly technical buyers is preferred
Experience responding to RFPs and leading competitive or bid-defense conversations is preferred
Role is remote, based anywhere in the United States

Benefits

Comp & perks

Remote work arrangement
Opportunity to work with sponsor and CRO accounts in clinical trial recruitment and operations
Cross-functional collaboration with Customer Success, Product, Sales, Clinical Operations, and Marketing