Customer Success Manager

Propelus

. Lead, mentor, and develop a small, diverse team of Customer Success Professionals .

Posted 10/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading and mentoring Customer Success teams within a SaaS Healthcare environment, focusing on customer retention, growth strategies, and data-driven decision-making. Proficient in analyzing customer data and implementing best practices to enhance customer success outcomes.

Highest-signal resume keywords

Customer Success ManagementSaaS Healthcare ExperienceTeam LeadershipData AnalysisCustomer Retention Strategies

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Success Best PracticesOperational ControlCustomer Lifecycle UnderstandingPerformance FeedbackCapacity Planning

Soft Skills

Excellent CommunicationInterpersonal SkillsCoachingCollaborationPresentation Skills

Tools & Technologies

Customer Success PlatformsCRM SystemsGainsight

Certifications & Qualifications

Bachelor's Degree in Business AdministrationBachelor's Degree in Marketing

Industry Keywords

Enterprise AccountsCustomer InsightsChurn MitigationWorkflow DesignBest Practices

About the role

Key responsibilities & impact

Lead, mentor, and develop a small, diverse team of Customer Success Professionals
Provide coaching, training, and performance feedback
Continuously improve team operating processes
Guide CSMs on enterprise accounts and complex customer requests
Share expertise on contract renewals, expansions, and upsells
Collaborate with Sales and other teams to drive retention and growth
Develop and implement data-based customer success strategies
Analyze customer data and health trends to mitigate churn
Identify product and service improvement opportunities
Partner with Operations to design and test workflows
Present team performance and customer insights to Director-level leadership
Create and improve customer success playbooks, best practices, and training materials
Manage team resources, workload distribution, capacity planning, and utilization
Report to the Senior Director of Customer Success

Requirements

What you’ll need

5+ years of experience in Customer Success, specifically within a SaaS Healthcare environment
Experience taking operational control of a rapidly evolving environment and tackling conceptual and strategic challenges
Familiarity working with enterprise-level accounts
2+ years of experience managing a team of Customer Success professionals in a SaaS environment
Deep familiarity with SaaS and healthcare environments
Understanding of the industry and population served
Sharp analytical skills and experience with customer success best practices
Presentation skills, including data reporting and leading EBRs externally
Ability to work effectively in a fast-paced, dynamic, and remote environment
Proven track record driving customer retention, growth, and advocacy
Strong understanding of the customer lifecycle and customer success principles, methodologies, and best practices
Strategic experience guiding teams and accounts simultaneously
Excellent communication and interpersonal skills
Proficiency using customer success platforms and CRM systems
Experience with Gainsight preferred
Bachelor's degree in Business Administration, Marketing, or a related field preferred
Legally authorized to work in the US; sponsorship unavailable

Benefits

Comp & perks

Health insurance with up to 100% of employee medical insurance premiums covered
HSA, FSA, medical, dental, and vision coverage
Dental and vision options with 100% of employee premiums covered
Generous paid time off: 20 days for 0–4 years, 25 days for 5–9 years, and 30 days for 10+ years
14 paid holidays for US-based teams
One floating holiday
One paid birthday holiday during the birth month
16 hours of Volunteer Time Off
Additional leave options
401(k) with company matching
Financial planning education and resources
Lifestyle Spending Account for wellness, WFH equipment, and other eligible expenses
Employee Assistance Program with 24/7/365 counseling, legal, financial, and care referral support
Carrot Fertility & Hormonal Support
Beyond Med discounted elective care plan
Spot Pet Insurance
Remote-first, global and distributed work environment
Work anniversary trips for 10- and 20-year anniversaries
Professional development allowance