Customer Success Manager

Propelus

. Lead, mentor, and develop a diverse team of Customer Success Professionals .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSenior💰 $110,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading and mentoring Customer Success teams, with a strong focus on data-driven strategies to enhance customer retention and growth. Proficient in analyzing customer data and implementing best practices within the technology and healthcare sectors.

Highest-signal resume keywords

Customer Success ManagementTeam LeadershipData AnalysisCustomer Retention StrategiesCRM Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success Best PracticesAnalytical SkillsCustomer Lifecycle UnderstandingPerformance FeedbackAccount StrategyContract RenewalsUpsellingWorkflow DesignCapacity PlanningCustomer Insights Presentation

Soft Skills

Excellent CommunicationInterpersonal SkillsCoachingCollaborationAdaptability

Tools & Technologies

GainsightPlanhatHubSpotCRM SystemsCustomer Success Platforms

Industry Keywords

Technology IndustryHealthcare EnvironmentEnterprise-Level AccountsCustomer Success PrinciplesBest Practices

About the role

Key responsibilities & impact

Lead, mentor, and develop a diverse team of Customer Success Professionals
Provide coaching, training, and performance feedback
Continuously improve team operating processes
Support CSMs with account strategy and complex contract renewals, expansions, and upsells
Collaborate with Sales and other teams to drive retention and growth
Develop and implement data-based customer success strategies
Analyze customer data and health trends to mitigate churn risks
Identify product and service improvement opportunities
Partner with Operations to design and test workflows for customer segments
Present team performance and customer insights to director-level leadership
Create and improve customer success playbooks, best practices, and training materials
Manage team resources, workload distribution, capacity planning, and utilization

Requirements

What you’ll need

5+ years of experience in Customer Success
2+ years of experience managing a team of customer success professionals
Strong analytical skills and customer success best-practice knowledge in the technology industry
Experience presenting data internally and leading external EBRs
Ability to work effectively in a fast-paced, dynamic, remote environment
Proven track record driving customer retention, growth, and advocacy
Strong understanding of the customer lifecycle and customer success principles, methodologies, and best practices
Excellent communication and interpersonal skills
Proficiency with customer success platforms and CRM systems
Experience with Gainsight, Planhat, and HubSpot preferred
Familiarity with the healthcare environment preferred
Comfort working with enterprise-level accounts preferred
Bachelor's degree in Business Administration, Marketing, or a related field preferred
Legally authorized to work in the US; sponsorship unavailable

Benefits

Comp & perks

Employee medical insurance premium covered up to 100%
Affordable spouse and child medical coverage through employer contribution
HSA, FSA, medical, dental, and vision insurance options
Dental and vision options with 100% of employee premium covered
20–30 days PTO annually based on tenure, accruing quarterly and available immediately
14 paid holidays for US-based teams
One floating holiday
One paid birthday day off during birth month
16 hours Volunteer Time Off
Additional leave options
Compliance with more favorable state and local leave laws
401(k) with company matching
Financial planning education and resources
Annual Lifestyle Spending Account for wellness, WFH equipment, and other eligible expenses
24/7/365 Employee Assistance Program with counseling, legal and financial services, and care referrals
Carrot fertility, hormonal health, and family-building benefits
Beyond Med discounted elective care plan
Spot Pet Insurance
Remote-first, global, distributed company
Sponsored anniversary trips for 10- and 20-year employees
Professional development allowance
Equal opportunity and inclusive workplace