Senior Customer Success Manager – Government

Propelus

. Serve as the primary strategic owner for a portfolio of government regulatory boards and state agencies .

Posted 9/29/2026full-timeRemote • United StatesSenior💰 $100,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing government and regulatory accounts, with a strong focus on healthcare compliance and public-sector engagement. Capable of building strategic relationships and translating complex software capabilities into actionable insights for public policy.

Highest-signal resume keywords

B2B SaaS Customer SuccessGovernment Regulatory Account ManagementHealthcare ComplianceExceptional Communication SkillsGainsight Familiarity

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementCustomer SuccessHealthcare CompliancePublic Health RegulationsData AnalysisStrategic PlanningRisk IdentificationAudit ReadinessStakeholder EngagementBusiness Review Conducting

Soft Skills

Relationship BuildingSelf-SufficiencyAdaptabilityProblem SolvingCommunication with Non-Technical Leaders

Tools & Technologies

GainsightHubSpotOmni

Industry Keywords

Public SectorRegulatory ComplianceGovernment AgenciesRFP CyclesPublic Policy

About the role

Key responsibilities & impact

Serve as the primary strategic owner for a portfolio of government regulatory boards and state agencies
Build trusted relationships with Executive Directors and state officials
Develop plans aligning Propelus technology with agency mandates, Department of Health regulations, and public-sector risk priorities
Lead customized training programs for regulators and associations to support audit readiness and governance
Monitor engagement metrics and translate data into “State of the Agency” insights
Demonstrate sustained value, support retention, and identify risks that Propelus solutions can help avoid
Lead complex account issue triage in collaboration with product and government affairs teams
Navigate changing government requirements
Conduct high-level strategic business reviews
Identify opportunities to deepen partnerships and improve compliance outcomes

Requirements

What you’ll need

5+ years of B2B SaaS Customer Success or Account Management experience
Experience specifically managing government, regulatory, or public health accounts
Understanding of public-sector red tape, RFP cycles, and stakeholders
Direct experience with healthcare compliance, state departments of health, or professional licensing strongly preferred
Comfortable speaking with regulators and state officials
Self-sufficient professional able to thrive in a remote environment
Experience navigating complex, multi-layered organizations with limited oversight
Exceptional communication with non-technical government leaders
Ability to explain complex software capabilities in relation to public policy goals
Ability to identify potential churn risks and build strategic rapport
Familiarity with Gainsight, HubSpot, and Omni
Comfort with change and shifting priorities without finalized playbooks

Benefits

Comp & perks

Employee medical insurance with up to 100% of the premium covered
HSA, FSA, medical, dental, and vision coverage for employees and dependents
Dental and vision plan options with 100% of the employee premium covered
20–30 days of PTO based on tenure
14 paid holidays for US-based teams
One floating holiday
One paid birthday holiday during the birth month
16 hours of Volunteer Time Off
Additional leave options
Compliance with more favorable state and local leave laws
401(k) with company matching
Financial planning education and resources
Annual Lifestyle Spending Account for wellness, gym memberships, meditation apps, WFH equipment, or fresh produce
Employee Assistance Programs with 24/7/365 family clinical counseling, legal and financial services, and child and elder care referrals
Carrot Fertility & Hormonal Support with funds toward eligible care
Beyond Med discounted elective care plan
Spot Pet Insurance
100% company-paid health insurance for LATAM employees
Propelus Flex Club flexible benefits platform and country-specific discounts for LATAM employees
18 national holidays in Colombia
12 national holidays in Costa Rica
Life insurance paid 100% by the company for LATAM employees
Remote-first, global, distributed work environment
Sponsored trips for 10- and 20-year work anniversaries
Professional development allowance