Real Estate Coach

Property Leads

. Own the retention strategy for high-risk accounts .

Posted 9/29/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $60,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing retention strategies for high-risk accounts, with a focus on reducing churn and enhancing customer relationships. Proven ability to coach teams, analyze customer health metrics, and drive account growth through upselling and cross-selling initiatives.

Highest-signal resume keywords

Customer Retention StrategyChurn ReductionExecutive-Level Relationship ManagementCoaching Customer Success TeamsAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessAccount ManagementSalesNegotiationConflict ResolutionChurn AnalysisRetention PlanningUpsellingCross-SellingCRM Platforms

Soft Skills

CommunicationLeadershipPresentationRelationship Management

Industry Keywords

Real Estate InvestingCustomer Health MetricsBusiness ReviewsExecutive EscalationCustomer Experience Improvements

About the role

Key responsibilities & impact

Own the retention strategy for high-risk accounts
Personally engage at-risk clients to understand concerns, rebuild trust, and retain partnerships
Develop customized retention plans for strategic and high-value customers
Monitor customer health metrics and identify churn risks
Track and report monthly retention metrics, save rates, and revenue protection
Build and maintain executive-level relationships with VIP and enterprise clients
Conduct regular business reviews and provide proactive, white-glove service
Act as the executive escalation point for strategic customer issues
Identify opportunities to increase customer investment through additional products, services, or expanded usage
Partner with Sales and Customer Success on expansion opportunities
Develop account growth strategies and drive upsell and cross-sell initiatives
Generate referrals and collect testimonials
Coach the Customer Success team on retention
Design and deliver retention training on objection handling, negotiation, and relationship management
Create and improve best practices, call outlines, and standard operating procedures
Mentor Customer Success Managers on difficult conversations and complex customer situations
Analyze churn trends, identify root causes, and recommend process and customer-experience improvements

Requirements

What you’ll need

5+ years in Customer Success, Account Management, Sales, Client Services, or Retention Leadership
Proven success reducing customer churn and growing existing accounts
Strong negotiation and conflict resolution skills
Experience managing executive-level client relationships
Ability to coach and develop high-performing customer-facing teams
Strong analytical skills with experience using CRM and customer success platforms
Excellent communication, leadership, and presentation skills
Real Estate Investing Experience strongly preferred