Client Services Associate

proSapient

. Understand client briefs, project objectives, and required expertise.

Posted 9/29/2026full-timeToronto • CanadaJuniorMid-Level💰 CA$55,000 - CA$75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and the ability to engage with diverse experts while managing multiple client requests and competing deadlines. Proven track record of achieving measurable goals and adapting to changing priorities in a fast-paced environment.

Highest-signal resume keywords

Strong Communication SkillsOutbound Execution SkillsClient Brief EngagementCognitive AgilityAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Brief UnderstandingExpert IdentificationMarket Context AnalysisProject ManagementMultitasking

Soft Skills

Intellectual CuriosityResilienceAdaptabilityMotivation by Measurable GoalsAbility to Receive Feedback

Tools & Technologies

AI-Powered PlatformProfessional NetworksSourcing Channels

Industry Keywords

Client ServicesPerformance MetricsCompetitive EnvironmentBackground CheckLegally Authorized to Work in Canada

About the role

Key responsibilities & impact

Understand client briefs, project objectives, and required expertise.
Build commercial and market context to identify and target appropriate professionals.
Use proSapient’s proprietary AI-powered platform, professional networks, and advanced sourcing channels to map industry value chains and identify experts.
Conduct outbound outreach via phone, email, and messaging.
Ask targeted questions to assess expert suitability and secure insights.
Manage multiple live client requests, competing deadlines, and shifting priorities.
Communicate with senior professionals across industries and build professional relationships.
Own individual targets and project outcomes.
Complete two weeks of structured onboarding training before managing active client projects.
Work closely with the Client Services Manager from initial client brief through expert identification, engagement, and qualification.

Requirements

What you’ll need

Hold an undergraduate degree with a strong record of academic achievement.
Strong communication and outbound execution skills; confident on the phone and skilled in written communication.
Ability to explain client briefs clearly and engage diverse experts.
Motivation by measurable goals, competitive performance metrics, and ownership of individual output.
Experience starting or building something independently, such as a club, side business, project, or initiative.
Track record of competing and winning in sport, sales, academics, or another performance-driven environment.
Strong cognitive agility and intellectual curiosity; ability to rapidly grasp unfamiliar business topics.
Excellent prioritization and execution, with attention to detail while multitasking across fast-moving workstreams.
High resilience and adaptability when priorities change or challenges arise.
Willingness to receive and act on direct, frequent feedback.
Must be legally authorized to work in Canada; proSapient does not provide visa sponsorship.
Successful candidates are subject to thorough screening and pre-employment checks, including an enhanced background check.

Benefits

Comp & perks

Uncapped Commission Structure: Designed to reward strong individual results.
Paid Time Off: 17 days of paid time off (PTO) annually.
Extended Health Benefits: Coverage including dental, vision, and prescription drugs, alongside additional services.
Hybrid Working: Three days per week in our Downtown Toronto office (Mondays, Tuesdays, and Thursdays).
Remote Working Days: Up to 20 remote working days each year, providing additional flexibility beyond our standard hybrid model.
Advancement Pathways: Structured opportunities to develop commercial skills, take on greater responsibility, and progress from Associate to Senior Associate (and beyond), or progress as a Manager and develop team leadership skills.
Enhanced Parental Benefits: Enhanced maternity and paternity benefits.
Employee Assistance Program: Access to confidential resources and support.
Employee Resource Groups: Opportunities to participate in or lead employee communities supporting diversity, equity, and inclusion.
Team and Company Events: Team socials, quarterly gatherings, and annual summer and holiday celebrations.