Account Management Manager

ProSites

. Manage high-profile accounts and define client success benchmarks .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management with a focus on client success, team mentorship, and effective communication. Proficient in utilizing CRM systems to monitor client activities and enhance customer retention strategies.

Highest-signal resume keywords

Account Management ExperienceSenior Account Manager ExperienceCRM Proficiency (Salesforce.com)Client-Centric ApproachStrong Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementClient Strategy ReviewDocumentation ManagementReport GenerationClient Feedback Monitoring

Soft Skills

Highly OrganizedDetail OrientedTeam PlayerAdaptabilityAbility to Work Under Pressure

Tools & Technologies

CRM SystemsSalesforce.com

Industry Keywords

Client Success BenchmarksInter-Departmental CollaborationCustomer RetentionMentoringHiring and Training

About the role

Key responsibilities & impact

Manage high-profile accounts and define client success benchmarks
Act as liaison between inter-departmental teams on behalf of the Account Manager team and/or Customer Experience Manager
Mentor and train the Account Manager team by understanding and proactively addressing client risks/issues
Participate in hiring and training new Account Managers
Monitor and generate reports using the proprietary CRM system
Review client strategy, contracts, and agreements for accuracy and alignment with agency promises
Monitor client feedback to maintain high client satisfaction
Maintain up-to-date documentation of all client activities
Represent the client internally with a high level of ownership and responsibility
Collaborate on customer retention by recognizing behavioral triggers
Provide input on new processes and workflows
Perform other duties as assigned by management

Requirements

What you’ll need

3+ years of Account Manager experience
1+ year as a Senior Account Manager
College degree or equivalent work experience
Highly organized and maintains documentation on every aspect of work
Detail oriented with strong communication skills, written and verbal
Entrepreneurial mentality and client-centric
Motivated, team player, and quickly adapts to change
Work well under pressure in a high volume, fast paced environment
Moderate to Advance experience with CRM, preferably Salesforces.com, or similar systems required
Prolonged periods of seating
Must be able to lift at least 20 pounds

Benefits

Comp & perks

$20,000/year MBO
May be requested to work overtime and weekends if deemed necessary
Certain management positions might be required to occasional travel