Client Success Coach

ProSites

. Serve as the primary point of contact for clients' marketing services and success with the program .

Posted 9/22/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management and digital marketing strategies, with a focus on achieving client business goals through effective communication and analytical problem-solving. Proficient in monitoring marketing performance and providing actionable insights to enhance client success.

Highest-signal resume keywords

Digital Marketing ExperienceClient Relationship ManagementAnalytical MindsetEffective Communication SkillsSocial Media Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Digital MarketingSEOWebsite EditingSocial Media ManagementData AnalysisClient ReportingContent Calendar DevelopmentProblem SolvingStrategic Account ManagementPerformance Metrics

Soft Skills

Strong Work EthicDetail-OrientedAdaptabilityMeeting FacilitationFeedback Handling

Tools & Technologies

SalesforceGoogle DriveSocial Media PlatformsWeb Conference ToolsClient Dashboards

Industry Keywords

Veterinary IndustryDigital Marketing TrendsClient SuccessSLA StandardsRemote Work Experience

Tech Stack

Tools & technologies

Drupal

About the role

Key responsibilities & impact

Serve as the primary point of contact for clients' marketing services and success with the program
Build strong client partnerships and understand client needs
Identify client business goals and use marketing strategies and products to help achieve them
Handle client requests within current SLA standards and coordinate internally for resolution
Monitor and troubleshoot clients' social and reviews dashboards
Meet with assigned clients monthly or quarterly depending on their package
Provide phone, email, and web conference support as needed
Ensure clients receive access, implementation, training, and support required by client service agreements
Monitor client websites weekly, identify potential issues, and escalate appropriately
Provide monthly reports on marketing performance and advertising metrics with education and strategic recommendations
Identify growth opportunities for GeniusVets or LifeLearn products
Present successful client metrics to generate excitement and appreciation
Deliver monthly social content calendars using pre-made content and custom post templates when applicable
Monitor, escalate, and engage with client reviews and social media accounts within SLA standards
Demonstrate how products and services meet customer objectives and desired outcomes
Review client accounts weekly in Salesforce and update health status
Escalate at-risk clients to the Manager and Head of Client Success according to the Escalation Playbook
Perform other duties assigned by management

Requirements

What you’ll need

Minimum of 1-2 years of experience related to digital marketing, including website, SEO, or social media
Understanding of current digital marketing trends
Comfortable with extensive client meeting involvement and strategic account management
Effective meeting facilitation and client management skills
Strong communication and detailed feedback handling skills
Ability to adapt quickly, pivot priorities, and remain focused in a fast-changing environment
Strong work ethic and ability to sustain effort toward long-term goals
Analytical mindset with ability to make recommendations, decisions, and solve problems
Advanced written and verbal communication skills
Detail-oriented documentation
Experience communicating with technical staff, non-technical staff, teammates, and all levels of leadership
Working understanding of social media channels, including Facebook, Instagram, YouTube, TikTok, and LinkedIn
Experience using Google Drive
Must be able to lift at least 20 pounds
Regular and reliable attendance required for this full-time position
Experience in the veterinary industry, basic SEO knowledge, other marketing experience, basic website editing/Drupal, and remote work experience are helpful but not required

Benefits

Comp & perks

Remote work experience
Full-time employment
May be requested to work overtime and weekends if deemed necessary