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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and technical support, with a strong foundation in Electrical, Mechanical, or Industrial Engineering. Proficient in troubleshooting, project management, and effective communication with clients and contractors.
Highest-signal resume keywords
Bachelor's Degree In EngineeringCustomer-Facing ExperienceHands-On Experience With ToolsUnderstanding Of DC And AC PrinciplesProficiency With MS Office Applications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingProduct Operation GuidanceMechanical Tool UsageMultimeter ProficiencyInterpretation Of DrawingsFiberglass Technology UnderstandingMinor Fiberglass RepairsAnalytical Problem-SolvingProject ManagementNon-Conformance Reporting
Soft Skills
Interpersonal SkillsTeam LeadershipTime ManagementOrganizational SkillsSound Business Judgment
Tools & Technologies
Handheld ToolsValidation Test EquipmentE-DrawingSolidworksElectronic Ticket System
Industry Keywords
Customer ServiceCommissioningProduct Life-Cycle ManagementField ServiceWarranty Support
About the role
Key responsibilities & impact- Handle and acknowledge incoming customer service requests through the electronic ticket system
- Troubleshoot and resolve customer queries related to product operation and performance
- Provide clients with guidance and recommendations on operation and maintenance of commissioned products
- Support third-party contractors on warranty and out-of-warranty service work
- Explore project opportunities with clients for product enhancements and upgrades
- Assist with regional Ride Commissioning projects through site work or oversight of assigned commissioning personnel
- Develop standard operating procedures and work instructions for department functionality
- Interface with channel partners to resolve reported field issues
- Compile formal site reports for initial commissioning and customer service visits
- Maintain the commissioned “as-is” baseline for ProSlide after-sales modifications
- Support control of nonconforming material through Non-Conformance Reports (NCR)
- Travel to client sites for planned activities and urgent service requests
- Support clients globally during peak timeframes
Requirements
What you’ll need- Bachelor’s Degree or Technologist/Technician in Manufacturing, Electrical, Industrial or Mechanical Engineering
- A combination of hands-on work experience and education will be considered in lieu of identified educational requirements
- 3-5 years in a similar customer-facing role and environment
- Hands-on experience using handheld tools at client sites
- Experience working directly with end customers through electronic and verbal communication
- Understanding of DC and AC principles, including motor controls such as VFD(s)
- Experience using mechanical tools, multimeters and validation test equipment
- Proficiency with MS Office applications, including Excel and Word
- Ability to interpret mechanical, electrical and plumbing drawings
- Comfortable using E-drawing or Solidworks to review parts
- Interpersonal and team leadership skills
- Time management and organizational skills in a technical environment
- Understanding of product life-cycle management
- Analytical, problem-solving and sound business judgment skills
- Willingness to travel as required
- Understanding of fiberglass technology and production methods
- Experience performing minor fiberglass and gelcoat repairs in the field
Benefits
Comp & perks- Travel opportunities at times for participation related to Ride Commissioning during peak seasonal opening
- Opportunity to travel to client sites for client engagement opportunities and service work
- Inclusive and accessible workplace and hiring practices
- Reasonable accommodations during the application process