Customer Service – Product Engineering

ProSlide

. Handle and acknowledge incoming customer service requests through the electronic ticket system .

Posted 11/4/2026full-timePhiladelphia • Pennsylvania • United StatesMid-LevelSenior💰 $60,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and technical support, with a strong foundation in Electrical, Mechanical, or Industrial Engineering. Proficient in troubleshooting, project management, and effective communication with clients and contractors.

Highest-signal resume keywords

Bachelor's Degree In EngineeringCustomer-Facing ExperienceUnderstanding Of DC And AC PrinciplesProficiency With MS Office ApplicationsExperience With Mechanical Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingProduct Operation GuidanceNon-Conformance Reports (NCRs)Mechanical, Electrical, And Plumbing Drawings InterpretationFiberglass Technology UnderstandingMinor Fiberglass And Gelcoat RepairsValidation Test Equipment UsageHands-On Experience With Handheld ToolsProject ManagementProduct Life-Cycle Management

Soft Skills

Interpersonal SkillsTeam LeadershipTime ManagementOrganizational SkillsAnalytical Problem-Solving

Tools & Technologies

E-DrawingSolidWorksMultimetersHandheld ToolsMS ExcelMS Word

Industry Keywords

Customer ServiceRide Commissioning ProjectsWarranty ServiceField Issues ResolutionClient Engagement

About the role

Key responsibilities & impact

Handle and acknowledge incoming customer service requests through the electronic ticket system
Troubleshoot and resolve customer queries related to product operation and performance
Provide clients with guidance and recommendations on product operations and maintenance
Support third-party contractors conducting warranty and out-of-warranty service
Explore project opportunities with clients for product enhancements and upgrades
Lead or oversee regional Ride Commissioning projects and site work
Develop standard operating procedures and work instructions
Interface with channel partners to resolve reported field issues
Compile formal site reports for commissioning and customer service visits
Maintain the commissioned “as-is” baseline for ProSlide modifications
Support control of nonconforming material through Non-Conformance Reports (NCRs)
Travel to client sites for planned activities, client engagement, and urgent service requests
Support clients globally during peak timeframes

Requirements

What you’ll need

Bachelor’s Degree or Technologist/Technician in Manufacturing, Electrical, Industrial or Mechanical Engineering
A combination of hands-on work experience and education will be considered in lieu of identified educational requirements
3–5 years in a similar customer-facing role and environment
Hands-on experience using handheld tools at client sites
Experience working directly with end customers through electronic and verbal communications
Understanding of DC and AC principles, including motor controls such as VFD(s)
Experience using mechanical tools, multimeters, and validation test equipment
Proficiency with MS Office applications, including Excel and Word
Ability to interpret mechanical, electrical, and plumbing drawings
Comfortable using E-drawing or SolidWorks to review parts
Interpersonal and team leadership skills
Time management and organizational skills in a technical environment
Understanding of product life-cycle management
Analytical, problem-solving, and business judgment skills
Willingness to travel as required
Understanding of fiberglass technology and production methods
Experience performing minor fiberglass and gelcoat repairs in the field

Benefits

Comp & perks

Remote work arrangement
Travel opportunities for participation in Ride Commissioning during peak seasonal opening
Reasonable accommodations during the application process