Customer Success Manager, Bilingual – Spanish/English

Protex AI

. Guide enterprise clients from late-stage sales through rollout, adoption, expansion, and ongoing optimization .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing enterprise accounts within B2B SaaS, focusing on client success, retention, and expansion. Proficient in translating client goals into actionable strategies while fostering strong relationships with stakeholders.

Highest-signal resume keywords

Client Success ManagementEnterprise Account OwnershipB2B SaaS ExperienceStrategic PlanningBilingual Spanish and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementPortfolio ManagementUsage Strategy DevelopmentTechnical Concept TranslationProject Management

Soft Skills

Clear CommunicationRelationship BuildingInfluencing Without AuthorityNavigating AmbiguityCoaching

Tools & Technologies

Protex AISaaS PlatformsReporting Tools

Industry Keywords

EHSManufacturingFacility OperationsSafety TechnologyComputer Vision

About the role

Key responsibilities & impact

Guide enterprise clients from late-stage sales through rollout, adoption, expansion, and ongoing optimization
Translate client safety and operational goals into measurable platform outcomes
Manage a portfolio of 8–12 enterprise accounts covering roughly $1.5–$3M+ ARR
Build trusted relationships with site-level operators and executive stakeholders
Host recurring business reviews connecting platform usage to risk reduction, efficiency gains, scalability, and ROI
Coach clients on using Protex AI to drive safety, operational, and cultural improvements
Develop site-specific usage strategies, platform configurations, reporting, and site investigations
Align platform usage with client SOPs and workflows
Monitor usage, identify disengagement, and lead recovery efforts
Escalate technical or product blockers with clear context
Drive rollout timelines and milestone delivery toward the 45-day Time to Live target
Coordinate multi-site rollouts and maintain stakeholder accountability
Identify and resolve workflow friction before it becomes a blocker
Join late-stage sales conversations and set realistic expectations
Partner with Commercial on pilot scope, expansion opportunities, pipeline, and renewals
Deliver value narratives supporting expansion and contract renewals
Collaborate with Sales, Account Management, Implementation, Support, Product, Marketing, and Engineering
Contribute client feedback to roadmap discussions
Facilitate R&D partnerships and early-access programs with strategic accounts

Requirements

What you’ll need

5+ years in client success, account management, or program delivery in B2B SaaS
Proven track record owning enterprise accounts with measurable retention and expansion results
Experience influencing adoption and net revenue retention across a portfolio
EHS, manufacturing, or facility operations background is a strong plus
Executive presence and clear communication that builds trust across clients and internal leadership
Proven ability to lead discovery, develop strategic plans, and connect usage to commercial outcomes
Ability to navigate ambiguity, drive complex multi-phase projects to completion, and influence without formal authority
Confidence navigating SaaS platforms and guiding clients on usage strategy
Ability to translate technical concepts into actionable recommendations for technical and non-technical stakeholders
Experience with AI, computer vision, or safety technology is a bonus
Bilingual Spanish and English

Benefits

Comp & perks

Up to 25% travel to client sites and company events
Inclusive and equitable workplace commitment
Equal opportunities regardless of gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race