Associate, Business Operations

Protocol Behavioral Health

. Manage administrative workflows for new patient referrals .

Posted 9/18/2026full-timeRemote • United StatesJuniorMid-Level💰 $45,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and attention to detail while managing administrative workflows and patient records. Proficient in supporting patient care and operational processes within a healthcare environment.

Highest-signal resume keywords

Administrative SupportCustomer ServiceData AccuracyProblem-Solving OrientationSpanish-Language Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Record ManagementBilling AdministrationEMR MaintenanceScheduling CoordinationData Entry

Soft Skills

Organizational SkillsAttention to DetailMulti-TaskingSound JudgmentAdaptability

Tools & Technologies

Internal ToolsHelpdesk Systems

Industry Keywords

HealthcareBehavioral HealthPatient CareOperations

About the role

Key responsibilities & impact

Manage administrative workflows for new patient referrals
Build accurate patient records and support outbound appointment reminders
Answer incoming patient phone calls and route requests to providers
Coordinate scheduling changes and ensure a smooth virtual front-desk experience
Serve as first-line support for the internal clinic helpdesk
Triage and escalate issues to the Operations team
Maintain accurate schedules, update systems, and keep providers informed of changes
Assist with billing administration, including gathering information, updating records, and routing issues to the billing team
Maintain data accuracy across EMRs, trackers, and internal tools
Identify process gaps and operational issues for escalation or improvement

Requirements

What you’ll need

0–2 years of experience in operations, administrative support, customer service, or healthcare-related roles
Located in or willing to work Eastern Time Zone
Strong organizational skills and attention to detail
Ability to juggle multiple tasks
Problem-solving orientation and sound judgment
Comfort with ambiguity, change, and the scrappy nature of an early-stage company
Genuine interest in behavioral health and supporting patient care
Spanish-language proficiency is a plus

Benefits

Comp & perks

Flexible remote work
Competitive healthcare coverage
Generous paid time off
Professional growth opportunities
Opportunity to learn from experienced healthcare and behavioral health leaders
Mission-driven work improving access to behavioral health care