Associate, Business Operations

Protocol Behavioral Health

. Manage the administrative workflow of new patient referrals .

Posted 10/9/2026full-timeRemote • United StatesJuniorMid-Level💰 $45,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and attention to detail while managing administrative workflows, patient records, and scheduling in a healthcare environment. Proficient in problem-solving and maintaining data accuracy across various systems to support patient care.

Highest-signal resume keywords

Administrative SupportCustomer ServiceData AccuracyScheduling CoordinationSpanish-Language Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Record ManagementBilling AdministrationEMR MaintenanceData TrackingAppointment Scheduling

Soft Skills

Organizational SkillsAttention to DetailProblem-Solving OrientationAdaptabilityGood Judgment

Industry Keywords

HealthcareBehavioral HealthPatient CareOperationsAdministrative Workflow

About the role

Key responsibilities & impact

Manage the administrative workflow of new patient referrals
Build accurate patient records and support outbound appointment reminders
Field incoming patient phone calls and route requests to providers
Coordinate scheduling changes and ensure a smooth virtual front-desk experience
Serve as the first line of support for the internal clinic helpdesk
Triage issues and escalate items to the Operations team as needed
Maintain accurate schedules, update systems, and keep providers informed of changes
Assist with billing administration, including gathering information, updating records, and routing issues to the billing team
Maintain data accuracy across EMRs, trackers, and internal tools
Identify process gaps and operational issues to escalate or improve

Requirements

What you’ll need

0–2 years of experience in operations, administrative support, customer service, or healthcare-related roles
Located in (or willing to work) Eastern Time Zone
Strong organizational skills and attention to detail
Comfort juggling multiple tasks
Problem-solving orientation and good judgment
Comfort with ambiguity, change, and the scrappy nature of an early-stage company
Genuine interest in working in behavioral health and supporting patient care
Spanish-language proficiency is a plus
Must submit a resume

Benefits

Comp & perks

Flexible remote work
Competitive healthcare coverage
Generous paid time off
Professional growth and learning from experienced healthcare and behavioral health leaders
Mission-driven work improving access to behavioral health care